Zone Leader Hardware Mitre 10 MEGA Te Rapa

Who We Are

At Mitre 10, it’s our people who make the difference. We’re a proudly Kiwi business that’s been part of New Zealand’s DIY story for generations, helping customers turn ideas into reality since 1974. With the backing of a trusted national brand and the heart of a locally owned co-operative, we offer a welcoming, hands-on workplace where teamwork, community, and a love of helping others come first.

About the Role

We are looking for a pro-active Team Leader to join our business in the Hardware team at Mitre 10 MEGA Te Rapa. Our ideal candidate will have a strong retail or operations background and preferably some exposure or knowledge in the products we sell or big box retail. You would also have previous leadership experience and a commitment to providing quality service and product to our customers.

The focus of this role is to ensure the delivery of exceptional customer service to our Retail customers, driving sales and the seamless running of your portfolio.  You will support and motivate your team to be the best they can be every day, to deliver in full and on time and to achieve the results that are critical to our success. You will also have a strong focus on Health & Safety.

What You’ll Bring

To be successful in this role you'll need to demonstrate:

• A passion for customer service excellence and the ability to manage customer expectations
• Strong organisational skills with the ability to forward plan and offer innovative solutions
• Leadership capability and a solid understanding of how to motivate teams and inspire them to achieve service excellence
• An understanding or background in inventory management and pricing

This role reports to our Retail Manager - Building Products and is part of the store leadership team. Rostered hours will be 42.5 per week, worked from Tuesday to Saturday.

We can provide further career opportunities for the right candidate as well as a competitive remuneration package and excellent staff purchasing scheme.  

We also have a great culture.  We have four core values that underpin everything we do. They are to be Customer Obsessed, One Team, Honest & Fair and Strive for Excellence.  

If you feel this is the career opportunity that you have been looking for, that you can deliver what we seek, and your values align with ours then please forward us your CV and cover letter via this website.

 Please note that we do not always work to fixed closing dates. We encourage you to apply early as we will consider applications as we receive them. 

Position description Apply now

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