Trade Team Member

This is a full-time position with a Sunday to Thursday roster, within our Timber & Building (Trade) department. This is a hands-on, customer-facing role that works across both the Trade Counter and Timber Yard, supporting customers from enquiry through to order fulfilment.

You’ll be working in a environment where accuracy, product knowledge, and teamwork matter. Whether you’re on the counter processing orders or out in the yard preparing them, your role is to keep customers moving — quickly and correctly. This is a physical role in a busy department.

Purpose:

Support trade customers with expert advice, accurate quotes, and timely fulfilment to keep projects on track.

Build long‑term relationships by understanding product specs, delivery requirements, and account processes.

Key Deliverables:

• Provide product selection support, quotes, and price confirmations; manage special orders.
• Pick and stage orders; coordinate deliveries to achieve on‑time, in‑full results.
• Maintain trade ranges, labels, and stock levels; action replenishment and back‑orders.
• Handle account queries; liaise with office for complex issues; maintain accurate records.
• Ensure yard and trade‑area safety; apply PPE requirements and yard traffic controls including; spotter, exclusion zones and any other store safety protocols as required.
• Drive value‑add sales through alternatives and project‑fit solutions.
• Unload, check, and receipt inbound shipments; confirm quantities against paperwork.

Core Capabilities:

• Relationship building and professional communication tailored to trade needs.
• Problem solving
• Time management
• Commercial awareness—understand margin and discount structures.
• Safety mindset—consistent application of yard protocols, and adherence to store policy and procedures.

Technical Skills:

• Knowledge of building supplies, fixings, timber, and consumables; willingness to learn specifications.
• Use of inventory systems; pick slips, staging, delivery scheduling.
• Basic quoting and familiarity with trade account processes.
• RF scanning and stock cycle counting.
• Forklift licence not required (training can be provided)

If you think you’d look great in orange make sure you apply as soon as possible. Please apply online before Monday 20th May 2026. No applications will be accepted in store.

Apply now

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