Trade Sales Support - Mandarin Speaker | Mitre 10 MEGA Albany

Who we are at Riviera Hardware Holdings Ltd

Riviera Hardware Holdings Ltd is the largest group within the Mitre 10 network, proudly Kiwi‑owned and operated. From our beginnings with a single store in Warkworth in 2009, we’ve grown to include Mitre 10 MEGA Albany, New Lynn, Whangaparaoa, and Silverdale, alongside Columbus Coffee cafés, a Distribution Centre, and a Frame & Truss Manufacturing Plant.

Mitre 10 has been supporting Kiwis to get the job done since 1974. We combine the backing of a national brand with the feel of a local business — practical, hands-on, and people-focused.

About us at Mitre 10 MEGA Albany

Located on Auckland's North Shore, Mitre 10 MEGA Albany supports a diverse customer base ranging from homeowners and DIY enthusiasts through to builders, contractors, and trade customers working across residential and commercial projects.

As one of the largest stores within Riviera Hardware Holdings, Albany is a fast-paced and dynamic environment where teamwork, customer service, and getting the job done right are highly valued. Our team takes pride in delivering practical solutions, building strong customer relationships, and supporting the communities we serve across the wider North Shore region.

This is a team environment where people pitch in, take ownership, and take pride in getting the job done right.

The Role

This is a full-time, permanent office-based role, supporting our Trade Account Manager who spends most of their time out in the field. Your focus is on execution, accuracy, and follow-through — making sure customer orders are processed correctly, product is sourced, and deliveries happen on time.

You’ll be the person who keeps everything moving behind the scenes. While the Account Manager is out building relationships and generating business, you are ensuring the detail is handled, commitments are met, and customers receive what they need without issues.

This is not a field sales role. It’s a fast-paced, internally focused position that requires strong organisation, attention to detail, and the ability to manage multiple moving parts at once.

What You’ll Be Doing

• Managing the end-to-end processing of trade customer orders
• Preparing accurate quotes and converting them into confirmed orders
• Ensuring orders are correctly entered, tracked, and fulfilled on time
• Sourcing building materials and coordinating supply, including non-standard items
• Liaising with suppliers, customers, and internal teams to resolve issues quickly
• Coordinating deliveries and ensuring timelines are met
• Keeping systems, pricing, and customer information accurate and up to date
• Supporting the Account Manager by handling the detail and follow-through required to deliver on customer commitments

About You

You’re someone who thrives on structure, detail, and getting things right the first time. You take ownership of tasks, follow things through, and don’t let things fall over. You’ll bring:

• Fluency in Mandarin (spoken and written) is essential to support communication with a diverse trade customer base
• Background in trade and/or building supplies with customer service or sales support experience required (You won’t be out on site, but you do need to understand how trade customers work and what matters to them when it comes to delivery, timing, and getting the job done properly)
• Strong attention to detail and a high level of accuracy
• Confidence managing orders, quotes, and administrative processes
• Ability to juggle multiple tasks and prioritise effectively
• A practical, solutions-focused mindset — you fix problems, not pass them on
• Clear communication skills and a reliable, organised working style
  

What You’ll Gain

• The opportunity to support a busy and growing trade portfolio
• Exposure to real projects and customer accounts in the local market
• Support from an experienced Trade team
• A role where your contribution directly impacts customer outcomes and team success

What’s in it for You

Everyday Benefits

• Generous staff purchase scheme at select Mitre 10 stores (eligibility applies)
• Discounted food and drinks at our in-store Columbus Café (eligibility applies)
• Everyday savings on shopping, travel, dining, and more through our perks app
• Ongoing training and development through our eLearning platform

Growth & Development

• Opportunity to build skills across multiple departments
• Internal movement opportunities within the store and wider Riviera group
• Exposure to trade, retail, and specialist product areas

Recognition & Team

• Monthly recognition aligned to company values with rewards
• Long service recognition and rewards
• Annual performance awards

Next Steps

If you're someone who enjoys being organised, solving problems, and making sure things run smoothly, this could be a strong fit. Apply online to join the team at Mitre 10 MEGA Albany.

Apply now

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