Trade Orders Coordinator - Mitre 10 MEGA Hornby

Smith's Mitre 10 Mega is a family- owned Christchurch business which strives to offer exceptional customer service to every customer every time.

This is your opportunity to be part of a team that strives to make our store a number one destination for all trade and DIY customers.

Are you organised, customer-focused, and ready to take a leadership role in a dynamic retail environment? We’re looking for a Trade Orders Coordinator to join our Drive Thru / Trade team and help deliver exceptional service, operational excellence, and profitable growth.

About the Role
As our Trade Orders Coordinator, you’ll play a key role in coordinating day-to-day Trade Order activities, supporting our team, and ensuring a seamless experience for our Trade customers. This role is Monday to Friday approximately 42.5 hours per week. You will have 4 direct reports in this team leader position.

You will:

• Lead and support the Trade and Drive Thru team, providing guidance, coaching, and task coordination.
• Manage Trade order administration, ensuring accuracy, compliance, and timely processing.
  
• Build strong relationships with customers, suppliers, and internal stakeholders to drive business success.
• Identify opportunities to improve processes, efficiency, and service standards.

  
  

What You’ll Be Doing

• Acting as a customer service role model, resolving enquiries and escalations with professionalism.
  
• Overseeing Trade order processing, stock adjustments, price updates, and reporting.
  
• Coordinating workflows, priorities, and team development within the Trade function.
  
• Supporting a safe, compliant, and secure environment, following company policies and procedures.
  
• Contributing ideas for continuous improvement and operational efficiency.

  
  

About You

• Physically capable and able to handle stock as required.
• Full NZ drivers license and forklift license with F endorsement (or full NZ drivers license with willingness to obtain forklift license and F endorsement)
• Strong computer and system skills, ideally with experience in Trade systems
  
• Excellent organisational, administrative, and attention-to-detail skills.
  
• A collaborative, solutions-focused mindset, with a passion for outstanding customer service.
  
• Previous experience in team coordination or support is desirable, with leadership potential.

  
  

Key Competencies

• Customer Focus: Advocates for customers, understands their needs, and delivers excellent service.
• Team Collaboration: Supports, guides, and celebrates the success of others.
• Problem Solving & Innovation: Seeks improvements, embraces change, and adapts to challenges.
• Results-Driven: Plans and prioritises work, meets deadlines, and takes accountability for outcomes.
• Leadership by Example: Role models company values, provides feedback, and supports team growth.
• Continuous Learning: Open to feedback, develops expertise, and shares knowledge with others.
  

Why Join Us?
This is more than a job – it’s an opportunity to be part of a supportive, high-performing team where your contribution matters. You’ll help shape processes, enhance customer experience, and develop your skills in a role with responsibility, variety, and growth potential.

Apply Today
If you’re ready to lead, coordinate, and deliver excellence in Trade order management, we’d love to hear from you. Click Apply Now to apply.