Trade Manager | Mitre 10 MEGA Albany

Join the leadership team at one of New Zealand's largest Mitre 10 MEGA stores and lead a significant Trade operation supporting builders, contractors, project customers and commercial accounts across Auckland.

Trade at Albany is more than a drive-through operation, It's a sizeable operation with a dedicated Trade Support team, strong systems and processes, and a customer base that relies on us to deliver consistently, accurately, and on time. We're looking for an experienced leader who can bring together people, operations, customer service, and commercial performance to ensure our Trade business continues to thrive.

Who we are

Mitre 10 has been helping Kiwis get the job done since 1974. We combine the backing of a trusted national brand with the agility and decision-making that comes from being locally owned and operated.

Mitre 10 MEGA Albany is part of Riviera Hardware Holdings, the largest group within the Mitre 10 network. Albany is one of New Zealand's largest Mitre 10 MEGA stores, serving thousands of retail and trade customers every week. It offers the scale, complexity and opportunities that come with operating a business of this size.

It's a fast-paced environment where strong leadership, operational excellence and customer service go hand in hand.

About the Role

Reporting to the Store Manager, you'll lead the operational performance, customer experience and day-to-day execution of our Trade business. You'll lead our Trade Support, Trade Administration and Trade floor teams, ensuring exceptional customer service, efficient order fulfilment, strong team performance and effective day-to-day operations.

Working closely with key stakeholders across the business, you'll help ensure a seamless experience for trade customers while leading the people, processes and operations that support our Trade function.

This is a hands-on leadership role. We're looking for someone who enjoys being in the business, building capability, improving processes and supporting their team to deliver outstanding outcomes for customers.

Day-to-day you'll:

• Lead, coach and develop a high-performing Trade team
• Drive a strong customer experience across the Trade floor and drive-through
• Oversee Trade Support and administration functions, ensuring efficient order management and fulfilment
• Manage departmental performance against financial targets and key operational metrics
• Build strong working relationships across the store leadership team and wider Riviera business
• Work collaboratively with Trade Sales to support customer growth and retention
• Ensure stock availability, inventory accuracy and operational efficiency
• Identify opportunities for continuous improvement across systems, processes and workflow
• Champion Health & Safety and foster a strong safety culture
• Contribute as a key member of the Albany leadership team

Who This Role Suits

This role will suit an experienced leader who understands the realities of trade operations and enjoys balancing people leadership with commercial performance.

You may currently be working as a Branch Manager, Operations Manager, Building Supplies Manager, Merchant Manager, Trade Services Manager or Senior Department Manager within a large-format retail or trade environment.

To be successful, you'll bring:

• Proven leadership experience in a trade, building supplies, construction, merchant, logistics or large-format retail environment
• Strong commercial and financial acumen
• Demonstrated success leading and developing teams
• Excellent relationship-building skills with customers, suppliers and internal stakeholders
• Experience managing operational processes, inventory and customer fulfilment activities
• A practical, hands-on leadership style
• Strong problem-solving and decision-making capability
• Confidence working with systems, reporting and performance measures
• Experience leading Health & Safety within an operational environment

What's in it for You

Everyday Benefits

Competitive salary package aligned to skills and experience

• Company vehicle, fuel card and other tools of the trade
• Generous staff purchase scheme at selected Mitre 10 and Columbus Coffee locations
• Discounted food and drinks at our Columbus Coffee cafés
• Access to a wide range of retail, travel and lifestyle discounts through our employee perks platform

Growth & Development

• Ongoing leadership development opportunities
• Learning and development through our eLearning platform
• Exposure to one of the largest and most complex Trade operations within the Mitre 10 network
• Career growth opportunities across the wider Riviera Group

Recognition & Team

• Monthly recognition programmes aligned to company values
• Long service recognition across Riviera brands
• Annual awards recognising outstanding contributions and performance

What's Next

This opportunity has arisen following an internal promotion, reflecting the genuine career pathways available within our business.

If you're ready to lead a significant Trade operation, develop a high-performing team and contribute to the continued success of New Zealand's largest Mitre 10 MEGA store, we'd love to hear from you.

Apply now

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