Team Member – Front End | Warkworth

Who We Are

Riviera Hardware Holdings Ltd is the largest group within the Mitre 10 network, proudly Kiwi-owned and operated. Since opening a small Mitre 10 store in Warkworth in 2009, we’ve expanded to include Mitre 10 MEGA Albany—New Zealand’s largest hardware store—along with locations in New Lynn, Warkworth, Whangaparaoa, and Silverdale. Our group also operates Columbus Coffee cafés, a Distribution Centre, and a Frame & Truss Manufacturing Plant.

As the country’s leading home improvement retailer and a trusted trade partner, Mitre 10 has been a household name since 1974. We combine the strong foundation of a national brand with the local, family feel of a community business, offering a dynamic, fast-paced environment with opportunities for growth, training, and development.

Our Warkworth store is more than just a store—it’s a proud part of a growing, close-knit community. With beautiful coastlines, regional parks, and historic landmarks nearby, Warkworth offers a unique lifestyle and a strong sense of place. Our store has built a high-performing, community-focused team with strong customer satisfaction and team engagement. We’re proud to have been named a finalist for Mitre 10 Store of the Year 2023/2024—reflecting our commitment to excellence in both service and team culture.

About the Role

We’re on the lookout for a Team Member to join our Front End team in Warkworth. This is a customer-facing role that’s all about helping shoppers with product queries, claims, returns, special orders, click & collect, and home delivery. You’ll also support the checkout area during busy times and assist with radio calls and in-store paging for customer support. You’ll work closely with our Customer Services Leader and play a key part in maintaining smooth and professional service on the front line.

• Full-time position (40 hours per week)
• Roster includes one weekend day
• Based at our Warkworth store, located in the beautiful Kowhai Coast

What You’ll Bring

✅ 2+ years' experience in retail customer service, ideally in returns, claims, or special orders
✅ Proven cash handling and transaction processing experience (cash, EFTPOS, credit, gift vouchers)
✅ Prior experience working with loyalty card programs and understanding of their systems
✅ Strong numerical skills and high attention to detail
✅ Ability to manage multiple tasks in a fast-paced environment with strong time management skills
✅ Good verbal communication skills and confidence in using two-way radios and store paging systems
✅ Basic understanding of stock integrity and merchandising standards
✅ Reside within 20km of the store, ideally a local Kowhai Coast resident
✅ Availability to work one weekend day and flexible to assist across shifts as required

Your Day-to-Day

🛒 Process product returns, refunds, repairs, and exchanges
📦 Manage special orders, click & collect, and home delivery queries
🎧 Communicate via radio/paging to call for team support or heavy lifting
💳 Process a range of transactions including gift cards, credit, EFTPOS and cash
📈 Assist with balancing transactions or float adjustments when required
🤝 Support customers with friendly, helpful service during every interaction

The Perks

🌟 Ongoing training and development
🛠️ Tools and resources to grow your retail career
🎉 Staff discounts and team perks
🏡 A locally owned business with a real community feel

What’s Next?

If you have retail customer service experience and live locally, we’d love to hear from you. Please state your availability in your cover letter and apply online today. Join a team that’s passionate about delivering excellent customer service and being part of something bigger.