Team Leader

Join our team at Mitre 10 Ponsonby as a Team Leader and play a vital role in inspiring Kiwis to love where they live, work, and play.

This is a key leadership position within our store, where you’ll be responsible for overseeing day-to-day operations, leading and developing a team of retail team members, delivering exceptional customer service, and creating a positive, safe, and engaging shopping environment.

This is a hands-on role. You will spend a high percentage of your time working alongside the team and supporting customers on the retail floor.

What you’ll be responsible for:

• Collaborating with the Store Manager and leadership peers to achieve company objectives, maximise sales and profitability, and provide strong day-to-day leadership
• Leading the daily operations of designated retail departments
• Taking accountability for retail service delivery, merchandise presentation, sales performance, stock-to-shelf recovery, cost control, and team productivity
• Supporting the Store Manager with recruitment, onboarding, development, and performance management of team members, including some roster management and timely resolution of team issues in line with company values
• Leading and supporting marketing initiatives, promotions, and in-store events to ensure successful execution
• Driving training, coaching, and development to build a capable and engaged team
• Championing health and safety practices in line with company and national requirements
• Acting as a Key Holder, including opening and closing the store
• Cash handling and POS operation as required

What we’re looking for:

• Previous supervisory or leadership experience in a retail environment (highly desirable)A strong customer-first mindset with a proven ability to deliver outstanding customer experiences
• Excellent communication and interpersonal skills, with the ability to motivate and engage a diverse team
• Solid understanding of retail operations, including sales, merchandising, inventory management, and health and safety
• Confidence to lead, coach, and build trust within a team, along with strong problem-solving, time management, adaptability, and attention to detail
• A proactive approach to promoting safe work practices
• Physically fit and comfortable working in a fast-paced retail environment

Technical skills and scope:

• Competency in basic software systems (e.g. Excel, Word, communication platforms), Point of Sale systems, and exposure to rostering tools
• Basic understanding of health, safety, and wellbeing practices within a retail setting
• This role includes key holder responsibilities, direct leadership of approximately 10–15 team members, and regular engagement with the Store Manager on financial performance and wider business strategy

Availability & flexibility:

We are seeking committed and adaptable individuals. Flexibility is essential, as this role requires availability across all seven days of the week, in line with the needs of the business.

What’s in it for you?

• Generous staff discount across Mitre 10 products
• Ongoing training, coaching, and development opportunities
• Clear pathways for career progression within Mitre 10
• A supportive, team-focused culture where your contribution is valued
• A stable, well-known Kiwi brand with a strong community presence

At Mitre 10, we value collaboration, innovation, and exceptional customer service. Join our team and help us deliver outstanding retail experiences every day!

Apply now with your CV, outlining your experience and interest in the Team Leader role at Mitre 10 Ponsonby

Position description Apply now

Share