Team Leader – Mitre 10 MEGA Warkworth

Who We Are

Riviera Hardware Holdings Ltd is the largest group within the Mitre 10 network, proudly Kiwi-owned and operated. From our beginnings with a single store in Warkworth in 2009, we’ve grown to include Mitre 10 MEGA Albany, New Lynn, Whangaparaoa, and Silverdale, along with Columbus Coffee cafés, a Distribution Centre, and a Frame & Truss Manufacturing Plant. Mitre 10 has been helping Kiwis get the job done since 1974. We combine the backing of a national brand with the feel of a local business — practical, hands-on, and people-first. Mitre 10 MEGA Warkworth is where it all started for us.

Right in the heart of the Kowhai Coast, this store is part of a growing, tight-knit community surrounded by coastline, regional parks, and the Mahurangi River. Since opening in 2011, we’ve built a team that genuinely backs each other and takes pride in what we do. We support local schools, clubs, and events and we were proud finalists for Mitre 10 Store of the Year 2023/2024.

This isn’t just another big retail store. It’s a place where people know your name, and your effort doesn’t go unnoticed.

About the Role

This is a full-time, permanent role (Sunday to Thursday, 42.5 hours) reporting to the Retail Manager.

You’ll be stepping up from Team Member level into your first (or early) leadership role — still very much part of the team, just with added responsibility.

You’ll help run a department day-to-day, support your team through busy trade, and step in when things need sorting. Whether that’s a customer issue, a process problem, or just keeping things moving. This is not a desk job; You’ll be on the floor, working alongside your team, leading by example.

Who This Role Suits

• Has already led a small team or stepped up in a retail environment
• Is ready for that next step, but still enjoys being hands-on
• Doesn’t shy away from busy days or tricky customer situations
• Is practical, reliable, and gets stuck in
• Leads by doing, not just directing
• Can commit to a Sunday–Thursday roster

Your Day-to-Day

• Working alongside your team; not watching from the sidelines
• Keeping your department running smoothly and on track
• Supporting team members and helping them improve
• Handling customer queries and stepping in when things escalate
• Keeping standards high across stock, presentation, and processes
• What it’s really like: weekends and peak trade are busy and this is where you earn your stripes, supporting your team and keeping things steady when it counts.

Why People Stay With Us

• A genuine step into leadership without losing the hands-on side
• A close-knit team where people pull their weight
• A store that’s connected to its community
• Support from leaders who’ve worked their way up to Managers
• Opportunities to grow across the wider Riviera group

What’s in it for you

Everyday Benefits

• Generous staff purchase scheme at select Columbus Café’s and Mitre 10 stores (eligibility applies)
• Discounted food and drinks at our in-store Columbus Café (eligibility applies)
• Everyday savings on shopping, travel, dining and more through our perks app
• Ongoing training and development through our eLearning platform
• Opportunities to grow your skills and move within the business
  

Recognition & Belonging

• Long service recognition across our Riviera brands
• Annual awards recognising top performers
• Team Member of the Month recognition, including rewards

What’s Next

If you’re ready to step up, take on more responsibility, and lead from the front — we’d like to hear from you. Apply online and be part of a team that backs each other and gets the job done.

Apply now

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