Supervisor – Check Outs Papamoa Mitre 10

Be a key member of our team and work within an organisation that has twice been voted New Zealand’s most trusted home improvement store.  Much of that trust comes from knowing we, like the other Mitre 10 stores, are completely New Zealand-owned and operated.

Mitre 10 Papamoa, as part of Mitre 10 (New Zealand) Ltd, is a dynamic and growing company, with a vision to provide great quality products and the best value and expertise to enable our customers to have an affordable and easy DIY experience.  This is your chance to grow your career within Mitre 10. 


This is a key role within our store, which requires a smart, quick thinking and capable person to manage our Check-Out Service Assistants and busy Customer Services front desk.

This position is full on – dealing with customer and staff enquiries, telephone calls, GE Finance, product location, checkout sales and all the other ‘one off’ situations that arise on a day to day basis.

The Check-Out team and area deliver the first and last impression of our business and the person we seek to supervise this area must have the ability to remain cool under pressure and be able to think on their feet.

To be successful you must have:

  • a passion for providing excellent customer service;

  • be a detail minded self-starter;

  • be able to multi-task, and have the ability to follow through and follow up situations in a timely manner;

  • experience in conflict resolution and confidence to make decisions as required;

  • have leadership skills and supervisory experience as you will be working with a sizeable team of part-timers and full-timers;

  • ability to roster a large number of team members to ensure 100% coverage at check-out area and service desk;

  • experience working with a POS system (specific training given);

  • a can do attitude – an action orientated person – high level of accuracy and attention to detail; and

  • computer savvy and organised.


Experience in a similar rostered-oriented, retail environment will be hugely beneficial in this role. 


You will be expected to work on a roster basis, with at least one day per weekend work included.

If you believe you are the person we are looking for, please forward a CV and cover letter via this website.

Permanent Full Time

Job no: p3Novcout

Location: Bay of Plenty, Tauranga, Mitre 10 Papamoa

Closing Date: Saturday, 22 December 2018