Store Manager – Lead People Lift Performance Drive Standards

Store Manager – Lead People. Lift Performance. Drive Standards

Who we are

At Mitre 10, it’s our people who make the difference. We’re a proudly Kiwi business that’s been part of New Zealand’s DIY story for generations, helping customers turn ideas into reality since 1974. With the backing of a trusted national brand and the heart of a locally owned co-operative, we offer a welcoming, hands-on workplace where teamwork, community, and a love of helping others come first.

We’re looking for an experienced, people‑oriented Store Manager who is passionate about building high‑performing teams, delivering excellent customer experiences, and running a strong, efficient operation.

 This is a hands‑on leadership role where you’ll be accountable for all aspects of daily store execution, while creating a positive culture that motivates, develops, and inspires your team.

 We’re planning on some big growth. With plans to dive further into bettering our overall store experience and becoming the go to Hamilton locations for home improvement, we’re wanting to expand our leadership team in each of our Hamilton stores. Currently led by very strong Retail Managers, we are looking to introduce two experienced, people-orientated Store Managers to support our current teams. Not for the faint hearted – the retail environment, to those familiar, is fast paced and forever evolving.  Driven by people, processes, and clear communication – a successful applicant will be coming from a big box retail background with experience not only leading leaders but indirectly leading teams of approx. 60+.

Key Responsibilities

As Store Manager, you will:

• Be accountable for the end‑to‑end operational management of the store, providing clear leadership to retail management and wider store teams
• Monitor and manage store performance against financial and non‑financial targets, including sales, margins, expenses, profit, service levels, and operational KPIs
• Drive efficient cost management while ensuring high standards of service, presentation, and compliance
• Understand, communicate, and embed the organisation’s strategy and business plans, ensuring every team member understands their role in achieving success
• Lead, coach, and develop a strong leadership team, including recruitment, performance management, and succession planning.
• Foster a high‑performance, people‑first culture that promotes accountability, engagement, and continuous improvement
• Champion health and safety excellence, proactively identifying and managing site and people hazards
• Lead from the front in delivering outstanding customer service, ensuring customer satisfaction is at the heart of everything the store does

 About You

You’ll be someone who:

• Is a confident, inclusive leader who genuinely enjoys coaching people
• Able to deliver and execute best in class retail standards daily
• Has strong, proven experience managing large format retail stores and leading leaders
• Use to monitoring and maintaining KPI measures and able to take clear actions autonomously
• Can balance people leadership with performance accountability
• Thrives in a fast‑paced and changing retail environment
• Leads by example and sets high standards for themselves and others

 Sounds like you? Please give Dylan McKee, General Manager Retail, a call (027 3882878) to have a chat if you are interested or have any questions.