Showroom Sales Leader - Mitre 10 MEGA Albany

From premium outdoor furniture and designer lighting to kitchens, bathrooms and home renovations, you'll coach your team to deliver memorable customer experiences and strong sales results. You'll lead from the floor, help customers find solutions, support your team to close sales and create a showroom environment that inspires confidence and drives results. 

If you're someone who loves sales, enjoys developing people and takes pride in delivering outstanding service, we'd love to hear from you.

About the Role

Reporting to the Retail Manager, you'll lead our dedicated Showrooms team from its own mezzanine level, a premium retail space showcasing kitchens, bathrooms, lighting and outdoor living solutions.

Customers visit this space for expert guidance as they make significant purchasing decisions for their homes. It's an environment where great service, specialist knowledge and strong sales capability go hand in hand.

You'll be responsible for leading a team of showroom specialists and designers to achieve sales targets and deliver outstanding customer outcomes. This includes coaching team members to identify opportunities, convert enquiries into sales, build customer confidence and create a seamless customer experience from initial engagement through to project completion.

This is a hands-on leadership role where you'll spend your time on the floor supporting customers, developing your team and maintaining momentum in a fast-paced sales environment. You'll bring energy, urgency and attention to detail, helping your departments consistently deliver strong commercial results while providing the service we're known for.

What Success Looks Like

• Leading a high-performing team that consistently delivers sales targets
• Coaching team members to confidently identify opportunities and close sales
• Creating customer experiences that drive repeat business and referrals
• Maintaining showroom standards that inspire customers and showcase our product ranges
• Working alongside designers and showroom specialists to maximise project opportunities
• Driving accountability, urgency and follow-through across the team
• Creating a culture where outstanding service and strong sales results go hand in hand

What You'll Bring

Our ideal candidate brings experience from kitchens, bathroomware, appliances, furniture, interiors or similar project-based sales environments, with the ability to drive strong sales outcomes through both their own actions and the success of their team.

• Experience in kitchens, bathroomware, appliances, furniture, lighting, interiors or another consultative sales environment
• Experience leading a team, supervising others, or acting as a senior sales specialist people naturally turn to for guidance 
• A proven ability to influence sales outcomes, either personally or through coaching others
• A strong customer-first mindset with a genuine passion for delivering exceptional service
• Excellent attention to detail and follow-through
• Confidence coaching others to identify opportunities and convert sales
• The ability to balance customer experience with commercial performance
• Energy, initiative and a make-it-happen attitude
• A preference for being on the shop floor where you can support your team and customers

Why Join Us?

Growth & Development

• Leadership development within New Zealand's largest Mitre 10 group
• Exposure to one of the largest and highest-performing Mitre 10 stores
• Support from an experienced senior leadership team
• Internal career opportunities across the wider Riviera business
• A business that values development, growth and promoting from within

Everyday Benefits

• Generous staff purchase scheme at selected Mitre 10 stores (eligibility applies)
• Discounted food and drinks at participating Columbus Coffee cafés
• Everyday savings on shopping, travel, dining and more through our perks platform
• Ongoing learning and development opportunities

Recognition

• Values-based recognition programmes
• Long service recognition and rewards
• Annual awards celebrating outstanding performance

About Mitre 10 MEGA Albany

Mitre 10 MEGA Albany is one of the largest stores in the Mitre 10 network and a flagship location within the wider business.

With strong customer volumes, a high-performing team and a reputation for operational excellence, Albany offers the scale, pace and variety to develop capable leaders and deliver meaningful results. It's a place where people can broaden their experience, grow their careers and build long-term opportunities within the Riviera Group.

Who We Are

Riviera Hardware Holdings Ltd is the largest group within the Mitre 10 network, proudly Kiwi-owned and operated. Our business includes Mitre 10 stores across Auckland, Columbus Coffee cafés, a Distribution Centre and a Frame & Truss Manufacturing Plant.

We combine the strength of a national brand with the culture and agility of a locally owned business, creating genuine opportunities for development and career progression.

What's Next?

Whether you're already leading a retail sales team or you're a high-performing showroom salesperson ready for your next challenge, we'd love to hear from you.

Apply online and become part of a business that's committed to helping customers bring their projects to life while delivering outstanding results through genuine customer care and service. Working Together. Chasing Great.

Apply now

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