Security & Profit Protection Team Leader

Mitre 10 MEGA Henderson is looking for a confident and proactive leader to take ownership of our Security & Profit Protection function and lead our team in making a real difference.

About the Opportunity

We have an exciting opportunity for an experienced and motivated individual to lead our Security & Profit Protection team at Mitre 10 MEGA Henderson.

Reporting to Store Management, you will take responsibility for the day-to-day coordination and effectiveness of our security and profit protection activities, leading a small team of Security & Profit Protection Team Members.

This is a hands-on leadership role that requires someone who can lead by example, identify risks, make sound decisions and ensure our people, customers and merchandise are protected.

About the Role

You'll play a key role in developing and maintaining a proactive approach to security and loss prevention throughout the store. 

Your responsibilities will include:

• Leading, supporting and coordinating the Security & Profit Protection team, ensuring clear expectations, consistent standards and effective coverage.
• Taking ownership of store security practices and identifying opportunities to reduce theft, stock loss and other business risks.
• Monitoring security activity, reviewing CCTV footage and overseeing the appropriate investigation and reporting of incidents.
• Working closely with Store Management and department leaders to identify vulnerabilities, address concerns and strengthen loss prevention practices.
• Ensuring security incidents are managed professionally, consistently and in accordance with company policies and procedures.
• Coaching and developing team members, building their confidence, capability and understanding of security expectations.
• Maintaining accurate records, incident reports and relevant security documentation.
• Promoting a culture of awareness, accountability and personal safety across the store.
• Identifying trends and patterns in stock loss and security incidents and recommending practical preventative measures.

This is a full time permanent role working 40 hours per week Tuesday – Saturday.

What You'll Bring

We're looking for someone who demonstrates:

• Previous leadership experience in retail security, loss prevention, asset protection or a similar environment.
• Leadership experience, with the ability to motivate, guide and hold others accountable.
• Strong integrity, professionalism and personal accountability.
• Excellent observation skills and the ability to identify risks and recognise patterns.
• Sound judgement and confidence when managing challenging situations and making decisions.
• Strong communication skills and the ability to build effective working relationships across all levels of the business.
• The ability to manage competing priorities, work independently and take ownership of outcomes.
• Good computer skills, including Microsoft Office. Experience with CCTV and security reporting systems would be an advantage.
• A calm, measured and solutions-focused approach, with a strong commitment to the safety of our team and customers.

What We're Looking For in a Leader

The successful applicant will be someone who doesn't simply respond to incidents but actively looks for ways to prevent them.

You'll be visible, approachable and engaged with the wider store team, setting clear expectations and leading by example. You'll have the confidence to address issues, the initiative to identify improvements and the ability to bring people along with you.

Most importantly, you'll understand that effective profit protection is about balancing the protection of our merchandise and business assets with the safety, dignity and wellbeing of our people and customers.

What We Offer

• The opportunity to take ownership of an important function within the store.
• The ability to lead, develop and grow a small team.
• Ongoing training and development.
• Staff buying privileges.
• Mitre 10 Team Perks, including discounts with other retailers and businesses.
• The opportunity to make a meaningful contribution to the overall performance, safety and success of Mitre 10 MEGA Henderson.

Interested?

If you have the experience, leadership capability and drive to take our Security & Profit Protection function forward, we'd love to hear from you.

This is an opportunity to step into a leadership position where your initiative, judgement and ability to lead others will make a genuine difference.

Please submit your expression of interest, outlining your relevant experience and why you believe you would be the right person for this role.

Apply now

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