Retail Manager


Mitre 10 is part of New Zealand's home improvement DNA. Many New Zealanders have grown up with Mitre 10 and trust the brand so much so that they have awarded us New Zealand's most trusted home improvement retailing brand on five separate occasions. That trust comes from knowing we are a locally owned co-operative that plays a valuable role in the communities in which we operate.

Retail manager opportunity

This role is focused on contributing to the overall success of the business by maximising sales and profitability, providing leadership and development of a team and lead the customer centred service ethos by providing an exceptional customer experience.

The primary purpose of this position is to:

  • Assist and support the Store Manager in carrying out the retail operations duties and when required be the Acting Manager in his absence.
  • Lead the overall retail service delivery, merchandise activities, sales, cost management and productivity
  • Manage the day-to-day operation of the retail departments, contributing to efficiency and cost management targets
  • Manages effective recruitment, performance management and development activities within the departments
  • Act as the escalation point for complex issues 
  • Seeks out continuous opportunities to improve customer experience
  • Ensure the Mitre 10 image is protected by delivering excellence in customer service and merchandising and acting in the best interests of the Company at all times.

You will have a strong background in Big Box retail management with a focus on people, standards, and exceptional customer service. You will also be a positive role model, reliable, flexible, and driven. In fact, you are someone who leads by example and enjoys a hands-on role.

Our ideal applicant

  • Has a minimum 3 years experience leading teams in a big box retail environment
  • Demonstrated coaching skills to develop and mentor future leaders
  • Strong decision-making capability in a fast paced, deadline driven environment
  • Highly passionate about continuous improvements
  • Strong multi-tasking and time management abilities
  • Process driven
  • Has excellent communication skills
  • Proven visual merchandising skills
  • Demonstrated conflict and problem resolution abilities
  • Always leads by example
  • Is in good health and physically fit
  • Highly committed to the Health and Safety of the team, our partners and customers

What's in it for you:

This role offers you the opportunity to be an integral part of a proudly Kiwi-owned and operated independent retail business. We are proud to offer an industry leading learning and development framework, a generous staff purchase scheme, plus all the tools required to perform the role.

If you are a successful store or retail manager, able to empower people and share your knowledge and experience to take our business to the next level we would love you to apply below, with your cover letter and CV.

All employment offers are subject to background checks including References and Ministry of Justice Checks and applicants need to be able to fulfil the inherent requirements of the role. 

Please note that we do not always work to fixed closing dates. We encourage you to apply early as we will consider applications as we receive them.

We are currently consulting on a proposed COVID-19 policy with our existing team members, however all new team members from 1 January 2022 are required to be fully vaccinated prior to starting employment with any Mitre 10 store.

Apply Now

Permanent (Full time)

Job no: K12 RM 28 12 21

Location: Northland, Rest of Northland, Mitre 10 Kerikeri

Closing Date: applications close 27 January 2022