Retail Manager


About the Company

Mitre 10 is part of New Zealand’s DIY DNA. Many New Zealanders have grown up with Mitre 10 and love the brand so much so that they have awarded us New Zealand’s most trusted home improvement retailing brand on five separate occasions. That trust comes from knowing we are a locally owned co-operative that plays a valuable role in the communities in which we operate.

About the Role

We are looking for a proactive Retail Manager to join our rapidly growing business at Mitre 10 MEGA Petone. Our ideal candidate will have a strong retail or operations background and preferably some exposure or knowledge in the products we sell or big box retail. You will also have previous leadership experience and a commitment to providing quality service and product to our customers.

The focus of this role is to ensure the delivery of exceptional customer service to our Trade and DIY customers, driving sales and the seamless running of your portfolio.  You will support and motivate your team to be the best they can be every day, to deliver in full and on time and to achieve the results that are critical to our success. You will also have a strong focus on Health & Safety.

To be successful in this role you'll need to demonstrate:

  • An understanding or background in inventory management and pricing
  • A passion for customer service excellence and the ability to manage customer expectations
  • Strong organisational skills with the ability to forward plan and offer innovative solutions
  • Leadership capability and a solid understanding of how to motivate teams and inspire them to achieve service excellence

This role reports to the Store Manager and is part of the store leadership team.

We are in growth mode and we can provide further career opportunities for the right candidate as well as a competitive remuneration package and excellent staff purchasing scheme.  

We also have a great culture.  We have four core values that underpin everything we do. They are to be Customer Obsessed, One Team, Honest & Fair and Strive for Excellence.  

If you feel this is the career opportunity that you have been looking for, that you can deliver what we seek and your values align with ours then please forward us your cv and cover letter via this website. Please note that we do not always work to fixed closing dates. We encourage you to apply early as we will consider applications as we receive them. 

Mitre 10 MEGA Petone is a drug and alcohol free organization.  The successful applicant will be required to complete pre-employment drug/alcohol testing.

Apply Now

Permanent (Full time)

Job no: x8retmgrKPAU2158690

Location: Mitre 10 MEGA Petone

Closing Date: 10 December 2022