Retail Manager – Mitre 10 MEGA Silverdale

About Us

Riviera Hardware Holdings Ltd is the largest group within the Mitre 10 network, proudly Kiwi-owned and operated. From a single store in Warkworth, we’ve grown to include multiple Mitre 10 MEGA stores, Columbus Coffee cafés, a Distribution Centre, and a Frame & Truss Manufacturing plant. We combine the strength of a national brand with the feel of a local business — and that shows in how we lead our teams, support our people, and serve our communities.

Our Silverdale store continues to build momentum within the Hibiscus Coast, with a growing customer base and strong local support. It’s a site where structure, consistency, and leadership have a direct and visible impact on performance.

About the Role

This is a senior, hands-on Retail Manager role reporting to the Store Manager, with responsibility across multiple departments and a large frontline team. You’ll be accountable for driving performance across the shop floor — leading leaders, lifting capability, and ensuring a consistent, high-quality customer experience in a fast-paced environment.

In this role, you’re not stepping into something fully set — you’ll be part of refining how the store runs day-to-day, bringing structure, pace, and follow-through to a team that’s continuing to evolve. This is a permanent, full-time leadership role suited to someone who enjoys being close to the action, leading from the front, and taking ownership.

Who This Role Suits

You don’t need to come from big-box hardware — but you do need experience leading at scale in a similar high-volume environment.

This role suits a leader who:

• Enjoys being on the floor, not behind a desk
• Can lead large teams with clarity, structure, and consistency
• Is commercially aware and understands retail performance drivers
• Brings a calm, steady approach in a fast-paced environment
• Takes ownership and follows things through

Your Day-to-Day

Weekends and peak trading periods are where this role really comes to life — leading from the front, making decisions quickly, and keeping the store running smoothly.

No two days are the same, but you can expect to:

• Lead, coach, and support a large team across multiple departments
• Drive customer experience standards and service consistency
• Monitor sales, labour, and performance metrics
• Work closely with department leaders to lift capability and results
• Support rostering, staffing, and operational planning
• Step in where needed — especially during peak trade

Why People Stay With Us

• Opportunity to shape a growing store and make a real impact
• Be part of a supportive leadership team with strong backing
• Large-scale environment that builds real leadership capability
• Generous staff purchase scheme at select Columbus Café’s and Mitre 10 stores!

What’s Next

If you’re ready to step into a role where you can lead, influence, and make a visible difference — we’d like to hear from you. Apply now and take the next step in your retail leadership career.

Apply now

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