Mitre 10 Mega Tauranga- Customer Experience

Mitre 10 MEGA Tauranga

Mitre 10 MEGA Tauranga is a proud, family-owned and operated local business. As a diverse and growing company, our vision is to provide quality products, great value, and expert advice, helping our customers achieve an affordable and seamless DIY experience.

We are currently looking for a Customer Experience Zone Team Member to join our team. This role is perfect for someone who enjoys being active, takes pride in maintaining a welcoming environment, and is passionate about providing exceptional customer service.

 

Hours of Work

• 18 hours per week
• May include one weekend day
• Rosters are published at least two weeks in advance, giving you plenty of notice of your scheduled shifts
• Typical shifts are during the day between 8:00am and 6:00pm

About the Role

As a Customer Experience Zone Team Member, you will play an important role in creating a positive first and last impression for our customers. You'll help maintain trolley availability, keep our store surrounds clean and welcoming, and provide friendly assistance whenever needed.

Customer Experience & Service

• Deliver friendly, professional customer service and assist with general customer enquiries
• Create positive interactions at every stage of the customer journey
• Provide directions, carry-out assistance, and general support to customers throughout the store

Trolley Collection & Store Presentation

• Collect, return, and organise trolleys from the carpark and surrounding areas, ensuring they are always available for customers
• Maintain safe, clean, and hazard-free trolley bays, entrances, and carpark areas
• Monitor trolley demand and respond quickly during busy periods
• Help keep store entry points tidy, welcoming, and well presented

Team Support & Operations

• Work collaboratively with team members across the store to support smooth daily operations
• Assist with general tasks as required, including restocking, cleaning, and supporting other departments during peak trading periods
• Follow all health and safety procedures, particularly when working outdoors and in vehicle traffic areas

 

We're Looking for Someone Who:

• Has a positive attitude and a genuine passion for customer service
• Enjoys being active and working both indoors and outdoors
• Is reliable, organised, and takes pride in their work
• Communicates confidently and works well within a team
• Takes initiative and remains calm in a fast-paced environment
• Understands the importance of maintaining a safe and welcoming environment for customers and colleagues

What We Offer

• Competitive remuneration
• A supportive and positive team environment
• Ongoing training and development opportunities
• Corporate discounts through the Mitre 10 Perks App
• Great staff benefits, including:
  • Birthday Day Off
  • Trauma Insurance
  • Bonus Scheme
• Generous staff purchasing privileges

Ready to Join the Team?

At Mitre 10 MEGA Tauranga, we're committed to ensuring every team member gets home safe each day. As part of our recruitment process, all successful applicants will be required to complete a pre-employment drug and alcohol test.

If you think you'd look great in orange, we'd love to hear from you! We encourage you to apply as soon as possible, as vacancy close dates may change due to the pace of our recruitment process.

Applications close Thursday 20th August 2026.

Please apply online only – applications will not be accepted in-store.