Mitre 10 Mega Tauranga- Customer Experience Zone

 

Mitre 10 Mega Tauranga is a proud, family-owned and operated local business. As a diverse and expanding company, our vision is to offer high-quality products, exceptional value, and expert advice to ensure our customers enjoy an affordable and seamless DIY experience.

We’re looking for a permanent part-time Customer Experience Zone Team Member with a focus in our Quotes Order Management (QOM’s) area to join our busy store. This role combines frontline customer service with the coordination and fulfilment of customer quotes and orders, ensuring a seamless experience from purchase through to collection or delivery.

You’ll play a key role in delivering exceptional service — both at the checkout and behind the scenes — supporting customers, tradies, and DIYers with their orders and project needs.

Hours: 20 hours per week, which will include one weekend day. Work rosters will be published at least two weeks in advance to ensure you have clear notice of your scheduled shifts.

Your day-to-day will include:

Customer Experience & Frontline Service

• Deliver friendly, professional service while processing transactions and supporting customer enquiries
• Create smooth, positive experiences at every stage of the customer journey

Quotes Order Management (QOM’s) & Fulfilment

• Coordinate and fulfil quotes, Click & Collect, and special orders
• Pick, pack, and prepare orders accurately and on time
• Manage efficient order handovers and maintain an organised QOM’s area

Order Accuracy & Inventory Control

• Check incoming stock, resolve discrepancies, and maintain accurate records
• Ensure correct storage, tracking, and completion of all orders
• Support regular audits to keep orders current and accounted for

Teamwork & Operations

• Work collaboratively across teams to meet customer commitments
• Communicate issues promptly and contribute to process improvements
• Provide support across the store as needed
  

 

 

You'll Be Someone Who:

• Is passionate about customer service and going the extra mile
• Enjoys a mix of customer-facing and hands-on work
• Has strong attention to detail and stays organised under pressure
• Communicates clearly and works well in a team
• Thrives in a fast-paced environment and takes ownership of their work

We offer the successful applicant: 

• Competitive remuneration
• A stable positive team environment
• Corporate discounts via Mitre 10's 'Perks App'
• Excellent support and training
• Staff Perks such as Birthday Day - Day Off, Trauma Insurance, Bonus Scheme
• Generous staff discount

We are committed to ensuring that our team arrives home safe every day so, we require all successful candidates to complete a pre-employment drug & alcohol screen. Due to the fast-paced nature of our recruitment team, our vacancy close dates may be subject to change, if you think you’d look great in orange make sure you apply as soon as possible. Please apply online before Monday 8th June 2026. No applications will be accepted in store.