Mitre 10 Mega Tauranga- Customer Experience (Trolleys)

Mitre 10 Mega Tauranga is a proud, family-owned and operated local business. As a diverse and expanding company, our vision is to offer high-quality products, exceptional value, and expert advice to ensure our customers enjoy an affordable and seamless DIY experience.

Hours: 18 hours per week, which may include one weekend day. Work rosters will be published at least two weeks in advance to ensure you have clear notice of your scheduled shifts.

The hours for this role are typically day shift hours between the hours of 8am and 6pm

With a focus on trolley collection and store presentation

Your day-to-day will include:

Customer Experience & Frontline Service

• Deliver friendly, professional service while processing transactions and supporting customer enquiries
• Create smooth, positive experiences at every stage of the customer journey
• Assist customers with directions, carry-out support, and general store assistance where needed

Trolley Collection & Store Presentation

• Proactively collect, return, and organise trolleys from carparks and surrounding areas to ensure availability for customers
• Maintain a safe, clean, and hazard-free environment in trolley bays, entrances, and carpark areas
• Monitor and respond to trolley demand during peak and off-peak periods
• Support overall store presentation by keeping entry points tidy, welcoming, and well-stocked with trolleys

Team Support & Operations

• Work collaboratively with team members across departments to ensure efficient store operations
• Assist with general duties as required, including restocking, cleaning, and supporting busy periods
• Follow health & safety guidelines, particularly when working in outdoor and carpark environments

You'll Be Someone Who:

• Is passionate about customer service and going the extra mile
• Enjoys a mix of customer-facing and hands-on work
• Has strong attention to detail and stays organised under pressure
• Communicates clearly and works well in a team
• Thrives in a fast-paced environment and takes ownership of their work

We offer the successful applicant: 

• Competitive remuneration
• A stable positive team environment
• Corporate discounts via Mitre 10's 'Perks App'
• Excellent support and training
• Staff Perks such as Birthday Day - Day Off, Trauma Insurance, Bonus Scheme
• Generous staff discount

We are committed to ensuring that our team arrives home safe every day so, we require all successful candidates to complete a pre-employment drug & alcohol screen. Due to the fast-paced nature of our recruitment team, our vacancy close dates may be subject to change, if you think you’d look great in orange make sure you apply as soon as possible. Please apply online before Monday 8th June 2026. No applications will be accepted in store.