Loss Prevention Officer

We are looking for a professional, reliable and customer-focused Loss Prevention Officer to join our team at Mitre 10 MEGA Masterton.

This is an important role within our business, helping ensure our customers, team members and store are supported by a safe, secure and welcoming environment.

A retail loss prevention officer’s main objective is to ensure the security and safety of the team, stock, and our customers.

This position requires the successful applicant to think on their feet and be on their feet for most of the day. You will be in charge of preventing theft or damage from taking place within the store, but at times you may also be expected to help customers with their requests and needs, just as a sales team member would within the store.

The successful applicant will have a professional approach and presentation, strong attention to detail, and the confidence to remain calm and make good decisions when working under pressure. You will need to be observant, approachable and comfortable interacting with customers and team members throughout the store.

Key attributes we are looking for:

• Professional presentation and conduct
• Reliable, trustworthy and responsible
• Strong customer service skills with a customer-first attitude
• Excellent attention to detail and observational skills
• Good writing ability (For reports when required)
• Ability to remain calm and professional under pressure
• Confident communication and interpersonal skills
• Good computer skills and the ability to use CCTV monitoring equipment
• Ability to work independently while being part of the wider store team
• A practical, sensible approach to challenging situations
• A strong commitment to maintaining a safe and welcoming environment

Hours: Tuesday to Saturday, 9:30am to 6:15pm.

If you are dependable, professional, customer focused and would like to play an important role in supporting the security and safety of our team, customers and store, we would like to hear from you.

Apply now

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