Garden Team Supervisor

Since 1974 Mitre 10 has helped Kiwis improve their homes!

Mitre 10 continues to dominate the NZ DIY retail market through both its market share and number of stores throughout the country – and you can be part of our continuing success by joining our amazing team at Mitre 10 Mega Mt Wellington in Auckland.

Join our team - we're passionate about our customers and have a store that values its people - and we're expanding! We are a dynamic and growing company; with a vision to provide great quality products, best value and expertise to enable our customers to have an affordable and easy home improvement experience.

To achieve this vision we are currently looking for customer oriented people to join our team.

We are looking for people with:

• Previous proven 3-5 years’ experience in supervising small team
• Minimum 3-5 years’ experience in working in Garden area
• Hold a valid forklift license (F Endorsement preferred, but can be obtained once onboard)
• Have intermediate or higher knowledge of garden hardware, annual and perennial species, fruit and vegetables, ornamental and decorative indoor plants.
• Have a passion for customer service excellence
• Have a quick and alert mind, with the ability to adapt and be flexible
• Have a willingness to learn and a can-do attitude
• Love working in and collaborating with a team
• Be energetic, positive and enthusiastic
• Have strong attention to detail
• Be physically fit and capable with no restrictions on lifting or manual handling
• Have the ability to identify the signs and symptoms of plant disease and how to treat it whether it is fungal, viral or bacterial

Job Duties would include the following:

• Supervising team of 7-10 staff members
• Training new staff in Garden area
• Ensuring our customers always feel welcome by acknowledging and helping them
• Providing epic experiences for the customers
• Replenish product throughout the day maintaining high merchandise presentation standards and enable a seamless experience for our customers
• Handle customers' complaints
• Helping customers connect with the right experts and focusing on their positive experience throughout their visit.
• Keeping the Garden space tidy and clean.

This is a full-time role with a minimum of 40 hours per week. Hours for this role will include working both days in the weekend. Roster will be discussed in the interview.

So if you want to work in a fun, dynamic work environment, as well as receive ongoing training, uniform and great staff buying privileges, and you think you can deliver on what we seek, then please forward a CV and cover letter.