Garden Department Supervisor

Our Garden Department is a thriving, high-traffic area with a large, fast-moving product range. We’re looking for a hands-on, people-focused leader who can empower their team, keep an eye on the big picture, and drive outstanding customer service.

About the Role:

As Garden Department Supervisor, you will:

• Lead, support, and develop a team of experienced garden team members in a busy, high-turnover environment.
• Build a versatile team – ensuring all team members are trained across different areas so the department runs smoothly and customer service levels remain high. 
• Ensure excellent customer service and product knowledge are delivered daily.
• Manage stock ordering, supplier relationships, and inventory across more than 10,000 product lines
• Oversee rostering to maintain strong coverage, balancing permanent schedules, seasonal fluctuations, and daily adjustments.
• Share Duty Manager responsibilities and work on a roster (this is a Tuesday to Saturday roster with a minimum 40hours a week varying from 6.30am and 6pm)
• Handle the unexpected challenges that come with retail—keeping your cool and lead by example.

About You:

You don’t just lead—you inspire and empower. You’re a problem-solver who thrives in a fast-paced retail setting and understands how to get the best out of people. To be successful, you will have:

• Strong people leadership skills—you know how to guide, motivate, and build a team.
• A passion for plants and gardening—formal horticulture experience is a plus, but an interest is essential.
• Retail experience—ideally in a big box high-traffic, high-stock-turnover environment.
• Confidence in stock management and ordering for a large complex product range.
• Ability to roster effectively and balance long-term planning with daily team needs.
• Great communication and organization skills—you stay cool under pressure and get things done.
• A can-do attitude—you take action, follow through, and ensure the details are covered without getting bogged down.

Why Join Us?

At Mitre 10 MEGA Whangarei, we offer a supportive and dynamic workplace where you’ll be encouraged to grow and lead. If you love working with people, thrive in a busy retail environment, and want to make a real impact, we’d love to hear from you!

Applicants must have NZ residency or a valid NZ work visa.