Garden Centre Manager Morrinsville Mitre 10

We have a Garden Centre Manager Role available. This is a permanent full-time position on a roster basis including a weekend day. 

Days of work Sunday - Thursday. This role reports to the Store Manager.

You’ll be focused on empowering your team to provide excellent customer service, ensuring our customers know we are

with them all the way and leave our store satisfied they got what they came for. You will be focused on contributing to

the overall success of our business by maximising sales, profitability and being customer obsessed.

WHAT YOU’LL DELIVER

• Epic experiences for our customers that make their shopping journey simple, easy, and brilliant when it matters.
• Creating moments of ‘surprise’ and ‘delight’ to make our customers feel valued, and ensuring they know we’ve got their back
• Applying your passion for garden, knowledge, and expertise to help our customers with their garden project needs.
• Ensuring our customers always feel welcome by acknowledging, helping them connect with the right experts and focusing on their positive experience throughout their visit.
• Curiosity to grow product knowledge and share information with customers and team
• A willingness to work across multiple or different departments as needed
• Communication of issues and concerns to the leadership team with a great sense of urgency
• Overall responsibility for your department to ensure the garden range is attractive to our customers, presented in a manner to inspire, high merchandise presentation standards are maintained, and enabling a seamless experience for our customers
• Collaboration with the Store Manager to achieve department targets
• Help your team be awesome through activities such as coaching, training, performance management, recruitment, and workflow management
• Full awareness of your surroundings to ensure the safety and security of yourself, store product and your teammates, reporting any suspicious characters or security concerns immediately to duty management
• Openness to working in other areas of the store as required
• Integrity in following all safety and store policies and procedures
• Compliance with all internal and external policies and procedures that govern the store’s activities as they relate to your role, including Health & Safety guidelines and procedures.
• Any other duties or responsibilities that your manager feel are appropriate given your role and skills
  

CORE CAPABILITIES YOU NEED

• Excellence in customer service acting in the best interests of the company
• Communicate with everyone effectively and carry out agreed solutions
• Manage issues as they arise, escalating them as appropriate and maintaining open communication channels
• Create and maintain professional, friendly working relationships, sharing information as needed
• Ability to supervise and coach, building trust and respect within your team
• Confidence to step up as required to take on operational management duties to ensure the store is effectively managed and maintained

MINDSETS, HABITS AND BEHAVIOURS YOU NEED

• Empower decision making, enabling your team to fly and do their best work.
• Work collaboratively, both within your team and across other departments
• Flexibility and adaptability
• Be open to learning and look for ways to continuously improve.
• Be customer obsessed, ensuring they take priority over other tasks and busy-ness.
• Present yourself positively, through personal presentation and attitude.
• A passion for safe work processes and behaviours.
  

TECHNICAL SKILLS YOU HAVE 

• Strong Garden management/operations experience – experience within with horticultural industry
• Effective selling techniques to maximise sales
• Knowledge or interest to learn about all the products within your assigned department, and know their features and benefits
• Merchandising techniques
• Knowledge of relevant legislative governances i.e., Fair Trading Act, Consumers Guarantee Act etc., and act in accordance with them
• Understanding of health, safety, and wellness, along with relevant practices within retail and how to keep our team mentally and physically safe, along with our customers.
• Comfort using computer and mobile devices
• Leadership/supervisory experience, with ability to energise team to excel and give of their best
  

If you're looking for a fun, dynamic work environment and believe you have what it takes to excel, apply today! Join us at Morrinsville Mitre 10 and start building your future with us.