Front-End Supervisor - Mitre 10 MEGA Whanganui

At Mitre 10 MEGA Whanganui, we’re passionate about helping our customers bring their projects to life. Delivering a great customer experience is at the heart of everything we do — every customer, every time.

We’re on the lookout for an enthusiastic Front-End Supervisor to lead our front-end team and help ensure our customers enjoy a smooth, friendly, and efficient experience from the moment they arrive to the moment they leave.

About the Role

As Front-End Supervisor, you’ll play a vital role in the day-to-day operation of our front-end department. You’ll support and lead our cashier and customer service teams, oversee front-end operations, and help maintain the high standards our customers expect from Mitre 10 MEGA.

This is a hands-on leadership role, ideal for someone who thrives in a fast-paced retail environment and enjoys motivating others to do their best.

Key Responsibilities

• Lead, support, and motivate front-end team members, including cashiers and customer service staff
• Ensure accurate and efficient cashier operations, including cash handling and transaction processing
• Manage staff rostering and scheduling to ensure appropriate cover during peak periods
• Train and coach team members on customer service standards, company policies, and procedures
• Resolve customer queries and escalations professionally and efficiently
• Uphold Mitre 10 MEGA values and standards in every customer and team interaction

What We’re Looking For

• Previous experience in a retail or customer service supervisory role (preferred)
• Strong leadership skills with a positive, hands-on approach
• Excellent communication and people skills
• Strong organisational skills with great attention to detail
• Confidence using POS systems and basic computer applications
• Flexibility to work weekends and evenings as required
• A genuine passion for customer service and team development

What’s On Offer

• Full-time role: 40 hours per week, including a weekend shift
• A fun, supportive, and fast-paced team environment
• Team buying privileges
• The opportunity to grow your career with a trusted Kiwi brand

If you enjoy working with people, take pride in great customer service, and want to be part of a team that truly values what they do, we’d love to hear from you.

Apply now by submitting your CV and cover letter via this website.

Apply now

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