Front-End Supervisor - Mitre 10 MEGA Whanganui

At Mitre 10 MEGA Whanganui, we love customers and want to deliver the best experience possible to every customer every time.

As Front-End Supervisor, you will play a key role in ensuring the smooth operation of our front-end department. You will be responsible for overseeing cashier operations, coordinating staff scheduling, and handling general administrative tasks. The ideal candidate will have a passion for delivering outstanding customer service, strong leadership skills, and the ability to thrive in a fast-paced retail environment.

Key Responsibilities:

• Supervise and support front-end staff, including cashiers and customer service associates.
• Ensure efficient and accurate cashier operations, including cash handling, transaction processing, and customer inquiries.
• Coordinate staff scheduling and manage employee rostering to ensure adequate coverage during peak hours and weekends.
• Provide training and guidance to front-end staff on customer service standards, company policies, and procedures.
• Handle customer escalations and resolve issues in a professional and timely manner.
• Uphold company values and standards of excellence in all interactions with customers and team members.

You will need to possess the following skills:

• Previous experience in a retail or customer service supervisory role preferred.
• Strong leadership skills with the ability to motivate and coach team members.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficiency in computer skills, including MS Office and POS systems.
• Flexibility to work weekends and evenings as required.
• Passion for delivering exceptional customer service and creating positive experiences for customers.

This role is fulltime, 40 hours per week, including a weekend shift.

If you want to work in a fun, dynamic work environment, with great staff buying privileges and you think you’ve got what it takes to add value to our business, we want to hear from you, forward your CV and cover letter via this website.

Join our team and be part of a company that values teamwork, integrity, and excellence in everything we do!