Front End Leader | Customer Experience - Mitre 10 MEGA Albany

🏢 Who We Are

Riviera Hardware Holdings Ltd is the largest group within the Mitre 10 network, proudly Kiwi-owned and operated. From our beginnings with a single store in Warkworth in 2009, we’ve grown to include Mitre 10 MEGA Albany (New Zealand’s largest Mitre 10 store), along with locations in New Lynn, Warkworth, Whangaparaoa, and Silverdale. Our group also operates Columbus Coffee cafés, a Distribution Centre, and a Frame & Truss Manufacturing Plant.

Mitre 10 has been a trusted household name since 1974. We combine the strength and scale of a national brand with the heart of a locally run business — offering fast-paced environments, strong systems, and genuine opportunities to grow your leadership career.

🏪 About the Store – Mitre 10 MEGA Albany

Mitre 10 MEGA Albany isn’t just another retail store — it’s the largest Mitre 10 in the country, and a flagship within the network.

This role has become available due to an internal movement within the wider network. With exceptional foot traffic, a high-performing leadership structure, and a reputation for operational excellence, Albany is where best practice is set and future leaders are developed. Our Front End is one of the busiest and most visible areas of the store — the place where first impressions are made, issues are solved, and customer trust is built.

Working here is a genuine career credential. If you can lead a team at Albany, you can lead a team anywhere.

🎯 About the Role

We’re looking for an experienced, confident leader to take ownership of our Front-End department, supporting the day-to-day running of Checkouts and Customer Services in a high-volume, fast-moving environment.

This is a full-time, permanent role, reporting to the Retail Manager. You’ll be responsible for ensuring smooth daily operations across refunds, Click & Collect, deliveries, special orders, and customer support — while supporting the team through busy trading periods.

Rostered shifts apply, including at least one weekend day (Saturday preferred).

💡 What You’ll Bring

• Proven experience leading a team in a customer-facing retail or service environment
• Confidence managing people, performance, and pressure
• Strong judgement and the ability to resolve issues calmly and fairly
• A process-driven, organised mindset with great attention to detail
• Clear communication and a hands-on leadership style
• Availability across weekdays and at least one weekend day
• Ideally based on the North Shore or nearby

📋 Your Day-to-Day

• Support and guide the Front End team to deliver great customer experiences
• Support the smooth operation of operation of checkouts and customer service areas
• Handle customer queries with professionalism and empathy
• Ensure accuracy across all functions particularly refunds and special orders.
• Maintain high standards of efficiency, compliance, and presentation
• Partner with the Retail Manager on team development and continuous improvement

🚀 What’s Next

If you’re ready to lead at scale, thrive in a fast-paced environment, and build your leadership reputation in one of the most prestigious stores in the Mitre 10 network, we’d love to hear from you. Apply online and join a team that’s working together and chasing great.