Customer Services Team Member (Full-time) - Mitre 10 MEGA Warkworth

💚 About Us
Mitre 10 MEGA Warkworth is more than just a hardware store — we’re a key part of the local community. Proudly Kiwi-owned and operated, our store supports locals, tradies, and DIYers across Warkworth and the wider Kaipara Coast.

What really sets us apart is our people. Our Warkworth team is known for being welcoming, supportive, and genuinely proud of where they work. We enjoy the pace of a busy store without the congestion of city retail — and we back that up with strong leadership, good systems, and a workplace where people tend to stay.

If you’re looking for a role where you’re known by name, supported by your team, and can enjoy a better work-life balance — this is it.

🛎️ About the Role
As a Customer Services Team Member, you’ll be the first and last point of contact for our customers. You’ll play a vital role in keeping the store running smoothly — from transactions and returns to customer queries and problem-solving. This is a full-time, permanent position, offering stability, consistency, and the opportunity to grow within a well-established store.

Your day will include:

• Greeting customers and delivering friendly, efficient service
• Processing sales, returns, exchanges, and account queries
• Supporting click & collect and customer follow-ups
• Handling customer questions with confidence and care
• Working closely with store teams to resolve issues smoothly
• Maintaining accurate systems and a tidy, professional service desk

🧠 What You’ll Bring
We’re looking for someone who cares about doing things properly and enjoys helping people.

You’ll likely have:

• Experience in customer service, retail, or hospitality
• A calm, confident approach — even when things get busy
• Strong communication and problem-solving skills
• Good attention to detail and system accuracy
• A team-first mindset and a positive attitude
• Flexibility to work weekends as part of a roster

✨ Why Warkworth? Why Us?
Many of our team choose Warkworth because of the location — the balance, the pace, and the people. If you value quality of life as much as career stability, you’ll feel right at home here.

This is where the role really shines:

• 🌿 Escape the city grind — no long commutes or traffic stress
• 👋 A close-knit, supportive team where people genuinely look out for each other
• 🏡 Community-focused store with loyal, familiar customers
• 📅 Stable, full-time hours in a permanent role
• 🛠️ Backed by a trusted, iconic Kiwi brand
• 🛍️ Generous staff purchase scheme at select Columbus Café’s and Mitre 10 stores!

👉 What’s Next?
If you’re solutions-focused, customer-driven, and want to be part of a team that genuinely enjoys coming to work, we’d love to hear from you. Apply online today and take the next step in a role that offers more than just a job — it offers balance, belonging, and a great place to work.