Customer Services/Point of Sale Supervisor

A bit about us

Mitre 10 MEGA is New Zealand’s number one home improvement store. Mitre 10 MEGA Petone, Upper Hutt, Porirua and Wainuiomata is a family-owned fast growing organisation striving for excellence when it comes to our customers’ experience.

We put our customers first and always go above and beyond. We want to keep growing our exceptional team with more exceptional talent.

Here at Mitre 10 MEGA we strive for excellence by being customer obsessed, honest and fair and working as one team. If your values align with ours then you should definitely read on!

A bit about the role

Due to an internal promotion we have a permanent full time opportunity for a Customer Services and Point of Sale Supervisor.

This is a great opportunity to use your leadership and organisational skills, as you will be responsible for managing the day to day running of checkouts and customer services. You'll lead a team and motivate them to deliver great customer service to every customer, every time. You'll use your communication and problem solving ability to help the team navigate tricky purchases and solve problems for our customers. 

This role is full time, and rostered Sunday - Thursday.

A bit about you

Ideally the successful applicant will have:

• A passion for GREAT customer service at all times
• Experience in supervising and leading a team, or experience as a senior team member with the desire to lead
• Ability to maximise team productivity
• Ability to manage a varied and busy workload
• Strong organisational skills, with the ability to think ahead and offer innovative solutions
• General computer skills and understanding of administrative process
• Excellent communication, interpersonal, and relationship building skills
• Knowledge and understanding of health & safety systems/processes
• Be physically fit as there will be prolonged walking and standing on concrete floors, manual handling and lifting 

This will be a busy role, and no two days will be the same. You will need to be adaptable, customer obsessed, collaborative, positive and passionate about maintaining a safe working environment. 

If after reading this, you feel you have the values and attributes that we are looking for, you feel a career at Mitre 10 MEGA Petone would be a good fit for you and would enjoy being able take advantage of our great staff buying privileges then please click apply!

We also have a great culture. We have four core values that underpin everything we do. They are to be Customer Obsessed, One Team, Honest & Fair and Strive for Excellence. 

Mitre 10 MEGA Petone is a drug and alcohol free workplace and successful applicants would be required to successfully under go pre-employment testing.

As we are advertising over the Christmas period, please be patient while we review applications. We aim to review all applications and be in touch by late January :)