Customer Services (Full Time) - Mitre 10 MEGA New Lynn

🏢 About Us

Mitre 10 MEGA New Lynn is part of Riviera Hardware Holdings Ltd — the largest group within the Mitre 10 network, proudly Kiwi-owned and operated. Our New Lynn store plays an important role in serving West Auckland — from DIY homeowners to seasoned tradespeople. It’s a high-volume, fast-paced environment where strong systems, accuracy, and professionalism matter.

This is a store that values people who take pride in their work. The Front-End team sits at the very heart of the customer experience — setting the tone from the moment customers arrive to the moment they leave.

🛎️ About the Role

This is a full-time, permanent role within our Front-End team. The Front End encompasses customer services, checkouts, returns, special orders, click & collect, claims, and deliveries. While this role is based at the Customer Services counter at the front of the store, it forms part of a wider, high-functioning team responsible for ensuring every transaction and interaction is handled accurately and professionally. This is a role for someone who enjoys structure, process, and being relied upon.

Your roster will include:

• A mix of opening shifts (starting at 7:00am)
• Closing shifts (finishing at 7:00pm)
• One weekend day as part of your regular roster (Saturdays preferred)

🧠 What You’ll Bring

This role will suit someone who takes pride in doing things properly and understands the importance of consistency in a customer facing environment. We’re looking for someone who is confident, capable, and comfortable working to clear standards. As this role is based in New Lynn, we are ideally looking for West Auckland residents only.

You’ll bring:

• Minimum 2+ years’ experience in a high-volume retail environment 
• Proven experience handling complex transactions, escalations, or service issues
• Experience working with structured retail systems (POS, ordering, claims, or inventory systems)
• Demonstrated ability to maintain accuracy and professionalism during sustained peak trading periods 
• Sound judgement and the discipline to follow process correctly
• A high standard of personal presentation and communication
• Reliability and the ability to manage responsibility independently
• Availability to work a roster that includes early starts, late finishes, and a weekend day
• Suited to West Auckland residents who value working close to home and being part of their local community

⭐ Why Join the Mitre 10 MEGA New Lynn team

🕒 Full-time, permanent role with rostered hours
📍 Work close to home — ideal for West Auckland locals
🧠 Clear systems, strong processes, and defined expectations
🛎️ Variety across transactions, customer queries, and problem-solving
🛍️ Generous staff purchase scheme at select Columbus Café’s and Mitre 10 stores!

👉 What’s Next

If you take pride in doing things properly, enjoy being the steady presence customers rely on, and want to work in a structured, high-performing (and high-volume) retail environment — we would like to hear from you. Apply online today and tell us why this West Auckland-based opportunity suits you.