Customer Services Advisor

Mitre 10 has been a part of New Zealand's home improvement culture since 1974. An award-winning success story, inspiring Kiwi to love where they live, work and play with our home improvement, garden and trade offer.

We’re looking for a Customer Services superstar to join our Mitre 10 Imports (MIMP) team.  This is more than just a customer service role, it’s your chance to become the central point of connection within our supply chain, helping our store network run smoothly and successfully.

You’ll work alongside a supportive team, build strong internal relationships, and play a key role in delivering service excellence across the business.

What you’ll be doing

As our Customer Services Advisor, you’ll:

• Be the go-to contact for supply chain service excellence
• Respond to calls and emails from internal stakeholders quickly and professionally
• Log, track, and resolve issues within agreed service standards
• Lead and coordinate communication across our store network
• Work collaboratively across teams to maintain high service levels

What you’ll bring

You’re someone who thrives in a fast-paced environment and enjoys solving problems. You’ll bring:

• Strong communication and interpersonal skills
• Excellent organisation and prioritisation abilities
• Confidence working under pressure and meeting deadlines
• A proactive, solutions-focused mindset
• The ability to work independently and as part of a team
• Sound decision-making skills and adaptability

Your experience & skills

• At least 2 years’ customer service experience (ideally in a similar environment)
• Solid computer skills, including MS Word and intermediate Excel

Why you’ll love working with us:

We genuinely care about our people, and we’re committed to helping you thrive, at work and outside of it. You’ll enjoy:

• Mitre 10 team member discounts
• Flexible working options
• Birthday leave (your special day off, on us!)
• Life and trauma insurance
• One paid wellness day per year.

If you’re passionate about customer service, love solving problems, and want to be part of a team that keeps things moving behind the scenes – we’d love to hear from you.

Apply now

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