Customer Service Team Leader

Mitre 10 needs no introduction as a proudly New Zealand owned and operated business. Mitre 10 MEGA New Plymouth is a dynamic and growing company, with a vision to provide great quality products and the best value and expertise to enable our customers to have an affordable and easy DIY experience.

Our success includes:

• Taranaki chamber of commerce business excellence awards:
  • Employer of Choice Award Winner 
  • Supreme Business Award Winner 
  • Large Business Excellence Award Winner 
  • Environmental Excellence Award Winner 

You can be part of our continuing success by joining the team at Mitre 10 MEGA New Plymouth!

What we offer:

• A generous staff purchasing scheme including products at our inhouse Columbus Cafe
• Multiple additional benefits including a paid day off for your birthday
• Monthly bonus potentials
• Paid annual Dental & Health checks
• Footwear subsidies
• VTNZ and Gym discounts
• Long service leave benefits
• Employee life insurance scheme
• Quarterly lunch shouts
• Formal education opportunities and on the job training and development 
• This role offers you the opportunity to be an integral part of a proudly Kiwi-owned and operated independent retail business
• We are proud to offer an industry leading learning and development framework, opportunities to grow your career, and all the tools required to perform the role

Who you are:

To succeed in being one of our Mitre 10 family you will

• Have a passion for customer service excellence and love creating great customer experiences
• Have a quick and alert mind, with the ability to adapt and be flexible
• Have great communication skills
• Have a willingness to learn and a can-do attitude
• Love working in and collaborating with a team
• Be energetic, positive and enthusiastic
• Have strong attention to detail
• Have good computer literacy
• Be physically fit and capable with no restrictions on lifting or manual handling
• Have proven experience in leadership

The Role:

Team Leader- Customer Service (Mitre 10 MEGA, The Valley)

• Is a 40 hour position Tuesday - Saturday
• Is an opportunity to provide excellent hands on customer service while championing the customer experience through leadership of the wider department
• Based at the Service Desk, you will provide clear and confident leadership to the customer service department which includes the service desk, checkouts and click and collect
• Working with the Zone Leader, you will create a supportive and inclusive team culture
• This role is a great stepping stone towards your leadership career
• Your day-to-day will include
  • Proving exceptional customer service and supporting customer enquiries
  • Processing returns, exchanges and product concerns 
  • Completion of rostering and timesheets
  • Supporting the finance and operations teams with administrative tasks 

You’ll be working in a fast-paced, hands-on environment where teamwork, and customer focus matter. So, if you want to work in a fun, dynamic work environment and your ready to build your future with us, then apply now!