Customer Service - Team Leader

 Are you passionate about delivering exceptional customer service and ready to lead a dynamic team? We're looking for a Customer Service Team Leader to join our already established and successful team. If you have a strong retail background and a knack for taking initiative, this role is perfect for you!

• Leading and assisting a successful customer service team.
• Motivating and driving your team in a dynamic, fun environment.
• Ensuring the team delivers top-notch service and maintains the area.
• Fostering a positive team culture.

• Retail leadership experience.
• Strong organizational skills.
• Confidence in conflict resolution and decision-making.
• Ability to manage a busy workload.
• Good understanding of stock control processes.
• Friendly, outgoing personality with excellent communication skills.
• Passion for sales and high-quality customer experiences.
• Leadership skills and supervisory experience as you will be working with a sizeable team of part- timers and full-timers
• Ability to roster a large number of team members to ensure 100% coverage at check-out area and service desk
• Desire to achieve targets and drive daily performance.
• High energy and self-motivation.

This role is a full-time position, 40 hours per week, working Sunday to Thursday. Working a roster including one weekend day is a requirement of this role.

https://www.youtube.com/embed/UPl-f4wOEvc