Customer Service Supervisor - Part time hours

Mitre 10 Kerikeri is proudly locally owned and operated, with a reputation for delivering outstanding customer service to our community.

We're looking for an energetic and customer-focused Customer Service Team member to join our Customer Support Squad. This is a role where we use brain over brawn, providing exceptional support and problem solving, ensuring every customer has a positive experience.

This is a 24-hour per week position, with shifts including one weekend day each week and potential public holiday work.

 

About the Role

As a Customer Service Supervisor, you'll play a key role in creating a seamless customer experience while supporting the day-to-day leadership of our front-end team.

 

Your responsibilities will include:

Delivering exceptional customer service and ensuring customers receive the highest level of sales assistance, support, and problem resolution.

• Supervising daily workflow, staffing levels, and operational requirements across the checkouts and service desk.
• Supporting the Customer Service Team Supervisor with team leadership responsibilities, including recruitment, coaching, training, and performance management.
• Operating and training team members on the point-of-sale system, ensuring transactions are processed accurately, efficiently, and professionally.
• Overseeing the service desk to ensure refunds and customer transactions are handled correctly and in accordance with company policy.
• Helping create a positive, motivated, and customer-focused team environment.

What We're Looking For

Our ideal candidate will have:

 

• Strong attention to detail and excellent communication skills.
• A genuine passion for delivering outstanding customer service.
• A quick and alert mind with strong problem-solving, multitasking, and organisational abilities.
• The flexibility to adapt to changing priorities and a willingness to learn new skills.
• Availability to work additional hours when required.
• The ability to lead, coach, and motivate a small team.
• A good level of physical fitness with no restrictions on lifting.
• Previous customer service and cash-handling experience (preferred).

Why Join Mitre 10 Kerikeri?

As New Zealand's largest home improvement retailer and a trusted trade partner, Mitre 10 offers a fast-paced environment with plenty of opportunities to grow your career.

 

We offer:

 

• A positive, supportive, and inclusive workplace culture.
• Team member discounts at Mitre 10 Kerikeri and Columbus Coffee Kerikeri.
• Access to a range of additional team benefits.
• Excellent learning and development opportunities, with genuine career growth potential.
• The opportunity to work with a great team that values customer service and community.

Please Note

All offers of employment are subject to satisfactory pre-employment checks, including reference checks and a Ministry of Justice check.

 

Applicants must be able to fulfil the inherent requirements of the role and hold the legal right to work in New Zealand.

If you believe you're the person we're looking for, apply today. We don't always work to fixed closing dates and may begin reviewing applications as they are received, so we encourage early applications.

Thank you for your interest in joining the team at Mitre 10 Kerikeri.