Customer Service Assistant

Be a key member of our team and work within an organisation that has

twice been voted New Zealand’s most trusted home improvement store.

Much of that trust comes from knowing we, like the other Mitre 10

stores, are completely New Zealand-owned and operated.

Mitre 10 Mega Taupo, is a dynamic and growing company, with a vision to

provide great quality products and the best value and expertise to

enable our customers to have an affordable and easy DIY experience.

This is your chance to grow your career within our “big box” format


This is a key role within our store, which requires a smart, quick

thinking and capable person in our Customer Services front desk and


This position is full on – dealing with customer and staff enquiries,

telephone calls, Finance, product location, checkout sales and all the

other ‘one off’ situations that arise on a day to day basis.

The Check-Out team and area deliver the first and last impression of our

business and the person we seek must have the ability to remain cool

under pressure and be able to think on their feet.

To be successful you must have:

  • a passion for providing excellent customer service;
  • be a detail minded self-starter;
  • be able to multi-task, and have the ability to follow through and
  • follow up situations in a timely manner;
  • experience in conflict resolution and confidence to make decisions as required;
  • experience working with a POS system (specific training given);
  • a can do attitude – an action orientated person – high level of
  • accuracy and attention to detail; and computer savvy and organised.
Experience in a similar rostered-oriented, retail environment will be hugely beneficial in this role.

You will be expected to work on a roster basis with weekend work


If you believe you are the person we are looking for, please forward a

CV and cover letter via this website.

Permanent Full Time

Job no: X45/CSD

Location: Waikato, Taupo, Mitre 10 MEGA Taupo

Closing Date: 08/02/2019 unless filled prior