Customer Account Coordinator

Mitre 10 has been a part of New Zealand's home improvement culture since 1974. An award-winning success story, inspiring Kiwi to love where they live, work and play with our home improvement, garden and trade offer.

Be part of a transformation that puts customers first

Are you detail-driven, customer-focused, and ready to be part of something new? We’re looking for a Customer Account Co-Ordinator to join us on a 3-month fixed term contract and play a key role in delivering a seamless, national customer account experience.

This is a fantastic opportunity to work at the heart of a major transformation, supporting stores and customers through a more streamlined, centralised system.

About the role

As a Customer Account Co-ordinator, you’ll help ensure customer accounts are set up and maintained accurately, enabling a consistent experience across all stores.

You’ll be working within a centralised environment, supporting teams and customers by:

• Managing and validating customer account data
• Supporting system transitions and resolving account-related issues
• Acting as a key point of contact for stores and customers
• Contributing to a smooth and efficient customer experience across the network

Your work will directly impact reporting accuracy, sales performance, and how customers engage with the business.

What you’ll be doing

• Supporting system cutover activities and data validation processes
• Reviewing, validating, and maintaining customer account data
• Investigating and resolving account and system-related queries
• Managing escalations and ensuring timely resolution
• Collaborating with internal teams to ensure complex accounts are set up correctly
• Meeting service level expectations for responding to queries
• Identifying issues or gaps and escalating where needed

This is a highly collaborative role where communication and relationships are key.

What you’ll bring

We’re looking for someone who is:

• Highly organised with strong attention to detail
• Confident communicating with a wide range of stakeholders
• Able to prioritise and manage multiple tasks effectively
• Customer-focused, with a strong service mindset
• Comfortable working with systems (SAP experience is a bonus)
• Proficient in Microsoft Office (especially Excel and Word)
• Commercially aware and solutions-focused

Why join us?

• Be part of a major system and customer experience transformation
• Work in a collaborative, supportive team environment
• Build valuable experience in customer operations and systems
• Play a meaningful role in improving how customers interact with the business

If you’re looking for a role where you can make an impact, grow your skills, and be part of a forward-thinking team, we’d love to hear from you.

Apply now

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