Credit & Collections Coordinator

Mitre 10 has been a part of New Zealand's home improvement culture since 1974. An award-winning success story, inspiring Kiwi to love where they live, work and play with our home improvement, garden and trade offer.

We’re looking for a Credit & Collections Coordinator to join our Finance team and play a key role in supporting effective credit and collections processes across CDL and bureau store accounts.

This is a great opportunity for someone with collections experience who enjoys working collaboratively, takes pride in accuracy, and wants to contribute to a supportive and values‑led team.

What you’ll be doing

Reporting to the Credit & Collections Analyst, you’ll support the end‑to‑end credit and collections process, including:

• Assisting with the collection of overdue accounts for CDL and bureau stores
• Reconciling customer accounts accurately and in a timely manner
• Supporting the set‑up of new customer accounts by gathering required documentation and information
• Working closely with internal stakeholders to resolve account queries
• Sharing knowledge, providing constructive feedback, and contributing positively to team ways of working
• Actively participating in 1:1s and Perform, Grow, Succeed conversations

What you’ll bring

• At least 2 years’ experience working in a credit or collections environment
• Strong written and verbal communication skills
• Proven experience with collections and account reconciliations
• Experience working with a medium to large ERP system
• Solid skills in Excel and Microsoft Office
• A proactive, organised approach with strong attention to detail
• A collaborative mindset aligned to Mitre 10’s values and behaviours

Why you’ll love working with us:

We genuinely care about our people, and we’re committed to helping you thrive, at work and outside of it. You’ll enjoy:

• Mitre 10 team member discounts
• Flexible working options
• Birthday leave (your special day off, on us!)
• Life and trauma insurance
• One paid wellness day per year.

If you enjoy problem‑solving, working with numbers, and being part of a team that supports each other to succeed, we’d love to hear from you.

Apply now

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