Communications Partner - Customer

Mitre 10 has been a part of New Zealand's home improvement culture since 1974. An award-winning success story, inspiring Kiwi to love where they live, work and play with our home improvement, garden and trade offer.

Are you a communications superstar ready to make an impact? We’re looking for a passionate and experienced individual to join our Albany based Support Centre team and play a key role in delivering customer and store communications across a major transformation programme. This is a fixed term role finishing 18 December 2026.

You’ll be at the heart of our change journey, supporting both account customers and the store teams who serve them. This role is critical in ensuring clear, engaging and timely communications that support understanding, adoption and success throughout the deployment of Mitre 10's largest digital transformation.

Reporting to the Head of Internal Communication, you’ll be responsible for but not limited to:

• Lead the development and delivery of operational customer and store communications across multiple channels
• Partner closely with programme, marketing and internal stakeholders to translate change into clear, practical messaging
• Manage communication data accuracy, approvals and sign‑off processes
• Coordinate design, print and production, including quotes, budgets and timelines
• Stand in the shoes of end users, tailoring communications to meet the needs of customers and store teams
• Ensure all communications align with Mitre 10 strategy, tone of voice and writing guidelines
• Adapt messaging based on real‑time feedback
• Provide communication support across multiple teams, with a strong service mindset

• Proven experience in communications, ideally within a complex or change‑led environment
• Excellent written and verbal communication skills, with strong attention to detail
• Confidence working with ambiguity and evolving priorities
• Strong stakeholder management and relationship‑building capability
• A collaborative and consultative approach
• Highly organised, with the ability to manage multiple deadlines
• A professional and confidential working style
• A passion for continuous improvement and learning

This role offers the opportunity to work on Auckland’s North Shore in a positive, fast paced environment that is stimulating and enjoyable to work in. We are a team moving forward and that is a result of our motivated, skilled team members.

There is an attractive remuneration package for this role, generous staff buying privileges, life and trauma insurance, discounted medical insurance, birthday day off, flexible / hybrid working and more.

If you are a highly motivated individual who is passionate about being part of the Mitre 10 team, then we want to hear from you. Please provide your CV, including your remuneration expectations, via this website.