Trade Support

Mitre 10 MEGA Greymouth is seeking a motivated and customer-focused Trade Support team member to join our successful Trade Department.

This is an exciting opportunity for someone who enjoys working in a fast-paced environment supporting Trade Representatives, preparing quotations, coordinating customer orders, sourcing products, and delivering outstanding service to our trade customers.

The Trade Support role is a key position within our business. Working closely with our Trade Team, suppliers, customers, and wider store teams, you will contribute to the success of the business by maximizing sales opportunities, maintaining strong customer relationships, and ensuring a high standard of service is delivered every time.

Key Responsibilities

• Being familiar reading, understanding and estimating from construction drawings.
• Preparing and following up customer quotations.
• Supporting Trade Representatives with customer enquiries, sales opportunities, and project coordination.
• Liaising with customers, suppliers, and internal departments to ensure successful project outcomes.
• Coordinating customer orders and deliveries.
• Processing stock orders to meet customer requirements.
• Providing exceptional customer service both in person and over the phone.
• Maintaining accurate records, reports, and documentation.
• Supporting stock management and inventory processes.
• Assisting with continuous improvement of systems and processes within the Trade Department.
• Working collaboratively with the Trade, Retail, and Management Teams to achieve business goals.

To Be Successful in This Role You Will Have

• An understanding of construction form drawings to deliveries.
• Previous experience working with trade customers, suppliers, or within the building and construction industry.
• Strong organisational and time-management skills with the ability to prioritise multiple tasks.
• Excellent verbal and written communication skills.

• Strong attention to detail and accuracy.
• Sound computer skills including Microsoft Office.
• Building supplies and product knowledge.
• A proactive approach with the ability to work independently and as part of a team.
• A commitment to delivering outstanding customer service.
• Integrity, professionalism, and a positive attitude.

What We Offer

• A supportive and experienced team environment.
• Ongoing training and development opportunities.
• The opportunity to build a long-term career within a successful and growing business.
• Competitive remuneration based on skills and experience.
• The chance to work with a company that values Customer Obsessed, Honest & Fair, One Team, and Strive for Excellence.

Griffen and Smith Ltd (Mitre 10 MEGA Greymouth and Mitre 10 Hokitika) has proudly served the West Coast since 1865. As a family-owned business, we are committed to providing quality products, expert advice, and exceptional service to both Trade and Retail customer.

If you're passionate about customer service, have a strong interest in the building industry, and enjoy supporting customers and colleagues to achieve successful outcomes, we'd love to hear from you.

Apply now

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