Trade Support (Mandarin Speaker) – Mitre 10 MEGA Albany

We’re looking for a Trade Account Manager Support legend to partner closely with one of our senior Account Managers who looks after our stable of key, high-revenue customers. These are serious builders working on multi-lot housing developments — and they rely on us to source and deliver everything they need to complete their projects, on time and on budget.

🏢 Who We Are

At Riviera Hardware Holdings Ltd, we don’t do things by halves. We’re the largest group in the Mitre 10 network, proudly Kiwi-owned and operated, with five Mitre 10 MEGA stores across Auckland’s North Shore. Add to that Columbus Coffee cafés, a Distribution Centre, and our Frame & Truss Manufacturing Plant – and you’ll see why we’re a household name.

And let’s talk Albany… this is our flagship store and the largest hardware store in New Zealand! With a Columbus Café, full trade offer, garden centre, and drive-thru, it’s a fast-moving, high-energy environment where there’s always something happening.

🎯 About the Role

This isn’t your average sales admin job — this is the engine room behind our major trade accounts! You’ll be the go-to problem solver, helping our Account Manager deliver exceptional service to some of our most valuable customers.

From quoting and order management to sourcing specialized and hard-to-find building products, you’ll play a critical role in keeping projects on track. One moment you’ll be coordinating direct-to-site deliveries, the next you’ll be negotiating with suppliers to find that one unique product that keeps a housing development moving. 

If you love variety, have strong commercial instincts, and thrive on making things happen, this is your kind of challenge.

🔑 Your Day-to-Day

• Partner with a senior Account Manager to support top-tier trade customers
• Source specialty and custom-made building products for housing developments
• Prepare quotes, process orders, and follow up to ensure seamless delivery
• Coordinate transport and logistics direct to site
• Maintain clear communication and accurate data across all systems
• Build strong relationships with suppliers and trade customers alike
  
  

🌟 What You’ll Bring

• Fluency in Mandarin and English (spoken and written) – strong business English is essential
• Solid product knowledge across building and timber supplies, and confidence sourcing specialty items
• Exceptional relationship and communication skills – you’ll be liaising daily with builders and suppliers
• High attention to detail and accuracy under pressure
• Competence with Microsoft Office (Excel, Word, Outlook) AND WeChat
• Calm, proactive, and resourceful – you get things done
• Team spirit, positivity, and a sense of humour (we work hard, but we laugh harder)
  
  

🎁 Why You’ll Love It Here

• Competitive salary that reflects your experience
• Generous staff purchase scheme at select Columbus Cafés and Mitre 10 stores!
• Career growth opportunities within New Zealand’s leading home improvement group
• Supportive team culture with variety, challenge, and momentum every day
  
  

👉 What’s Next?

If you’re fluent in Mandarin, confident in English, and love the satisfaction of solving problems, join us and help keep our major trade projects on track.
Apply now – we’d love to meet you!