STORE MANAGER | MITRE 10 MEGA WARKWORTH

The Opportunity

This is more than a Store Manager role. It is an opportunity for a transformational retail leader to shape the next chapter of a well-established community business.

Based on-site at Mitre 10 MEGA Warkworth, this is a permanent, full-time position working 45 hours per week. The role offers a competitive remuneration package, a company vehicle and access to a staff purchase scheme across selected Mitre 10 stores and Columbus Cafés. The salary for this role is $120,000 – $140,000 per annum, depending on experience.

We are looking for an experienced Store Manager who can bring fresh thinking, clear direction and disciplined execution to the store. You will lead positive change across commercial performance, customer experience, operational standards and team culture, while preserving the strong community relationships that make the Warkworth store distinctive.

This is a hands-on senior leadership role with responsibility for a substantial multi-department retail and trade operation. You will set clear expectations, build leadership capability and create the accountability and momentum needed to deliver sustainable results.

About Us

Mitre 10 is one of New Zealand’s most trusted home improvement retailers, combining the local ownership and community connection of a Kiwi business with the strength, capability and innovation of a national network.

Mitre 10 MEGA Warkworth serves a growing and diverse community, supporting local homeowners, DIY customers, builders and trade professionals. Our store has an important role in the community, and we are proud of the relationships we have built with our customers, local organisations and business partners.

We are part of a successful and forward-thinking group of Mitre 10 stores across Auckland. Our shared purpose is helping Kiwis improve their homes and lives, supported by a commitment to outstanding service, operational excellence and strong commercial performance.

Accredited Employer

We are an Accredited Employer in New Zealand and may consider supporting suitable candidates with immigration, depending on the role and individual circumstances.

What You’ll Do

Reporting to the Chief Retail Operations Officer, you will be responsible for:

• Leading the transformation of store performance, culture and customer experience through a clear plan, visible leadership and consistent follow-through.
• Providing direction, coaching and accountability to the store’s leadership team, while developing capability and succession across all departments.
• Building an engaged, values-led and high-performing team that puts customers at the centre of its decisions.
• Creating and delivering commercial and operational plans that drive sales, margin, profitability and market share.
• Using trading reports, Power BI dashboards, customer feedback and market insights to identify opportunities and make informed decisions.
• Strengthening retail and trade performance, including yard operations, order accuracy, stock availability and delivery in full and on time.
• Lifting standards across merchandising, promotional execution, planograms, stock presentation, Click & Collect and online fulfilment.
• Improving stock integrity, stock turns and availability while reducing aged stock, shrinkage and avoidable operational costs.
• Championing outstanding customer service and ensuring the store responds effectively to the needs of Warkworth and the surrounding communities.
• Leading a visible and proactive safety culture, including effective risk management, incident response, wellbeing and return-to-work practices.
• Ensuring compliance with company policies, Mitre 10 brand standards and relevant New Zealand legislation.
• Working collaboratively with group functions and fellow store leaders to deliver improvement initiatives and share effective practices.

What You’ll Bring

• Transformational leadership: You can assess what is working, identify what needs to change and bring people with you as you lift performance and standards.
• Proven senior retail leadership: Ideally gained within a large-format, high-volume or high-SKU retail environment.
• Strong commercial acumen: You understand the key drivers of sales, margin, stock, wages, expenses and profitability, and have a record of delivering measurable improvement.
• Exceptional people leadership: You can coach and develop leaders, address performance constructively and create clear accountability throughout a large and diverse team.
• Operational expertise: You understand retail execution, merchandising, stock management, forecasting, promotional activity and the disciplines required to run a consistently high-performing store.
• Customer and community focus: You understand that success in Warkworth depends on trusted local relationships, responsive service and genuine engagement with the community.
• Trade capability: You understand the needs of building and trade customers and the importance of accurate, reliable and efficient service.
• Data-led decision-making: You are comfortable interpreting reports, dashboards, customer insights and performance measures to identify risks and opportunities.
• Visible safety leadership: You demonstrate a practical commitment to health, safety and wellbeing and understand the compliance expectations of a New Zealand retail operation.
• Change leadership and resilience: You remain calm under pressure, communicate clearly and maintain momentum through periods of change.
• Relevant experience or qualifications: You will ideally have at least 10 years’ retail experience, including a minimum of five years in a senior leadership or management role, or an appropriate NZQF Level 5 or higher qualification aligned with the requirements of the position.

Why You’ll Love It Here

• You will have a genuine mandate to lead change and make a visible difference to the store’s performance, culture and customer experience.
• You will lead a business with strong local connections and an important place in Warkworth and its surrounding communities.
• You will have the scope to make meaningful decisions and turn strategy into practical action.
• You will be supported by an experienced Executive Leadership Team that values strong leadership, innovation and continuous improvement.
• You will join a successful and growing organisation with a trusted brand, loyal customers and ambitious plans for the future.
• You will have the opportunity to build a lasting leadership legacy by developing a capable team and creating sustainable improvements.

Next Steps

If you are an experienced retail leader ready to lead meaningful change, strengthen a committed team and help a community-focused store reach its full potential, we would like to hear from you.

Apply now with your CV and cover letter, outlining the transformation or performance improvement you are most proud of leading.

Position description Apply now

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