People and Capabilities Manager Mitre 10 MEGA Hornby

Ready to make a real impact where it counts? At Mitre 10 MEGA Hornby, we’re all about great people delivering great customer experiences—and we’re on the lookout for an energetic, people-first leader to help us keep lifting the bar!

We’re a proud, family-owned Christchurch business with a team of 200+, a strong community focus, and a fast-paced retail environment. This is a hands-on leadership role where you’ll partner closely with the Store Manager and senior leaders to grow capability, strengthen culture, and build a team that truly connects with our customers.

This is a full-time permanent role and requires working one weekend day (Saturday or Sunday).

What you’ll get stuck into:

• Bringing great people into the business—leading recruitment, onboarding, and inductions
• Building a highly capable team through hands-on coaching, practical training, and development
• Driving a strong focus on customer service—helping our team build confidence in engaging with customers and delivering standout experiences
• Lifting product knowledge across the store, ensuring our team can give the right advice and add real value to every customer interaction
• Working actively on the floor alongside our team and our customers—getting to know them, understanding their needs, and leading by example
• Creating an upbeat, positive, high-performance culture where people feel motivated and supported
  
• Supporting and partnering with leaders on performance, engagement, and everyday people matters
• Keeping HR processes running smoothly and ensuring compliance
• Driving strong Health & Safety practices, including investigations, reporting, and continuous improvement

• Proven experience in a senior HR, People & Capability, or similar leadership role
• A strong background in retail management or fast-paced environments, with highly developed engagement and people skills
• A genuine passion for people and customers—you enjoy being present, visible, and part of the action on the shop floor
• Someone who thrives on building capability, especially around customer service and product knowledge
• A natural relationship builder who can connect, influence, and bring people along on the journey
• Solid understanding of NZ employment relations and Health & Safety
• Positive energy, initiative, and a hands-on approach

Why you’ll love it here:

• Be part of a well-known Kiwi brand with real community connections
• Work with a down-to-earth, supportive leadership team
• Great staff benefits and career growth opportunities
• The chance to make a visible difference every single day—for both your team and your customers

If you love retail, enjoy building great teams, and get a buzz from connecting with customers and seeing your team succeed—this is your chance to make it happen

Apply now

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