Marketing and Customer Experience Lead

Mitre 10 needs no introduction as a proudly New Zealand owned and operated business. Mitre 10 MEGA New Plymouth is a dynamic and growing company, with a vision to provide great quality products and the best value and expertise to enable our customers to have an affordable and easy DIY experience.

You can be part of our continuing success by joining the team at Mitre 10 MEGA New Plymouth.

What’s in it for you?

• Monthly sales bonus potentials
• A generous staff purchasing scheme including products at our inhouse Columbus Cafe
• Multiple additional benefits including a paid day off for your birthday
  
• Footwear subsidies
• VTNZ and Gym discounts
• Long service leave benefits
• Employee life insurance scheme
• Annual Dental & Health checks
• This role offers you the opportunity to be an integral part of a proudly Kiwi-owned and operated independent retail business.
• We are proud to offer an industry leading learning and development framework, opportunities to grow your career, and all the tools required to perform the role.

Who you are:

To succeed in being one of our Mitre 10 family you will

• Have a passion for customer service excellence
• Have a quick and alert mind, with the ability to adapt and be flexible
• Have a willingness to learn and a can-do attitude
• Love working in and collaborating with a team
• Be energetic, positive and enthusiastic
• Have strong attention to detail
• Have experience leading and motivating a team and people leadership

What you will bring:

• Previous experience in similar marketing or communication roles
• A qualification in Marketing, Communications or related discipline is desirable 
• Expertise in campaign delivery, budget management and customer engagement
• A passion for local community engagement
• Experience dealing with conflict resolution
• Strong leadership skills
• Excellent interpersonal, communication and analytical skills 

The Role:

• Monday-Friday based at Mitre 10 MEGA New Plymouth
• Provides leadership and oversight across marketing, customer experience, whilst driving growth and continuous improvement
• Supports Mitre 10 Mega New Plymouth, Mitre 10 New Plymouth and Columbus Coffee Café at Mitre 10 MEGA New Plymouth
• Is supported by the Member Principal and General Store Manager and wider senior management team
• Provides guidance and support to the Marketing coordinator 

So, if you want to work in a fun, dynamic work environment and you think you can deliver on what we seek, then please forward a CV and cover letter via this website.

Position description Apply now

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