Kitchen & Bathrooms Customer Service & Design Person

At Mitre 10 MEGA Taupō, we're looking for a motivated and customer-focused team member to join our Kitchen & Bathroom department. While kitchen design is an important part of the role, it makes up approximately 10-15% of the position. The majority of your time will be spent working with customers across our kitchen, bathroom, and plumbing categories, providing expert advice, merchandising stock, solving project-related challenges, and helping customers find the right solutions for their homes.

What You'll Be Doing

• Meeting with customers to understand their renovation goals, needs, and budget.
• Creating kitchen designs and quotations using WINNER design software.
• Assisting customers with bathroom, plumbing, and kitchen product selections.
• Providing practical advice and problem-solving solutions for renovation and building projects.
• Maintaining department presentation through merchandising and stock replenishment.
• Preparing quotations and following up sales opportunities.
• Managing kitchen projects from concept through to installation.
• Building strong customer relationships through outstanding service.
• Working closely with suppliers, installers, and internal teams to ensure successful project outcomes.
• Identifying opportunities to grow sales and enhance the customer experience.

• Experience in kitchen design, bathrooms, plumbing, cabinetry, building supplies, or a related field.
• Strong customer service and relationship-building skills.
• Confidence using computer systems and learning design software.
• Excellent communication and organisational skills.
• A practical mindset with the ability to solve customer problems and recommend solutions.
• A hands-on approach and willingness to help with stock management and merchandising.
• Ability to work independently while contributing positively to a team environment.
• Retail sales experience is advantageous but not essential.

As a locally owned and operated business, we're proud to be part of New Zealand's leading home improvement retailer. We offer:

• A supportive and positive team environment.
• Staff purchasing benefits.
• Ongoing training and development opportunities.
• Variety in your day, from design consultations to project support and customer problem-solving.
• The opportunity to help customers create spaces they'll love for years to come.
• A role where your knowledge, creativity, and practical advice can make a real difference.

This position is ideal for someone who enjoys a mix of design, retail sales, project coordination, customer service, and hands-on problem solving. If you're passionate about helping customers achieve great outcomes and enjoy working across kitchens, bathrooms, and plumbing, we'd love to hear from you.

Apply today and become part of the Mitre 10 MEGA Taupō team.

Apply now

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